Okay;
I do agree with ALL the Negative stuff I have heard. I have experienced it! As you know a coin has two sides. Well, so does this!
My positive experiences started about 14 years ago, maybe less. I had just gotten Trumpeter's, U.S.S.North Carolina in 1/350. Well I am building away and managed to completely destroy the P.E. form Eduard that was made for this kit. I burnished to hard and completely wrecked the bowl that was supposed to be the radar, and lets not even get to Ladders and Stairs.
So I contacted Customer servive with a Handwritten letter ! I really forgot about it. I had explained about how it was my fault and how much would replacements be? Well, I get home and there's a envelope addressed to me from Eduard. I thought it was funny that it was rather stiff. Imagine My surprise when I opened it and there was a completely new set enclosed -NO Charge!
This has happened with Trumpeter and Tamiya too. I dunno. Maybe it's the way I ask for something?