I want to supportive of my LHS, but it's horrible...He barely knows what he has in the store, let alone ordering anything special. I stopped in the other day for thin brass wire for a 1/35 antenna. As he was telling me it didn't exist, I saw his K & S display behind his head, he answered, 'well I guess I'm a liar then'.....
My not so LHS is well stocked but they seem real bored with it. Only around Xmas do they come to life. Plus they cheesed me off big time last year...I brought my son in who had just finished with his potty training. If you have had any experience with this you know how difficult it can be. His reward was a trip to the shop where he could pick out any train engine he wanted (he opted for N gauge). Of course after the long car ride and excitement he needed to use the bathroom, the owner knowing why we were there by the way. They refused and sent us up the highway to a gas station.
I didn't want to set foot in the place again after leaving but could not break my son's heart by not completing the trip. Luckily for him, the owner had 'stepped out' otherwise he would have had an earful. I dropped some cash then, but he has since lost a lot, I mean A LOT to online shops.
I guess I'm venting, but I grew up near a shop that was family owned (in their house), who's owner always greeted you with the same 'hello young fella'(even when I went back in my thirties), never tried to sell you anything, special ordered everything and would answer questions for hours whether you bought a full option RC kit or a Guillow glider. It was like the neighborhood hang out for all ages.
He also got the NY Parks Dept to set up a model plane field, which was no small achievement.