Revell Germany Customer Service

I requested a replacement for a missing part in his Revell Germany model kit, followed up after a week, and received the part promptly after contacting customer service, allowing me to complete my model without further delays.

I've used their link a couple of times when I've lost parts. They never responded to my email, but they sent the parts a few weeks later, free of charge.

I've had a great experience with Revell Germany customer service several times. One time I was waiting for my part longer than usual and I called them and asked if they got my request and what's the status. The lady working there told me each year they get a massive surge of requests after Christmas and it takes them about until April to work all of them off and so the requests coming in at these times tend to take longer than usual to process. Sometimes I got the parts I requested after two weeks or even less.

Have a nice day

Paweł

I've used them before, sent a request via their website link, never received a confirmation or response, but about a month or so later, the part was at my door from Germany to Kentucky.