Molders, I'm in need of a part for a Trumpeter kit and have been exchanging some emails with Steven International about getting the part. However, I feel like I'm being given the run-around.
I sent an email to inquire and I received a fairly quick response. The information requested was a receipt for the US vendor I bought it from, my address and the part number and what was wrong. With the exception of the address, I sent this information. After a few days, I did not get a response. I replied again asking if the information I sent was ok. Well, they responded by saying they did not get a receipt and that it was a required. Again, they asked for the same information, most of which I supplied. So, again, I sent an email with the receipt attached and all the information required and I have not received a response.
I'm not trying to be a pain, but I'm getting a bad impression of them. Should I? Has anyone else had any problems? Should I be going about this a different way?
Thanks.