Gents,
While I'm not making excuses for anyone, I think it's best if we don't engage in vendor-bashing here. Most of the time, problems with orders can be resolved with an email or phone call. Let's try to give the vendors the benefit of the doubt. I know for sure that many vendors that travelled to the IPMS Nationals are still trying to catch up with orders, and in some instances, are still travelling. Many have been out of the office for week or more in preparation for the Nats in Atlanta. As a result, things tend to slow down until they can get caught up.
The problem with complaining about a vendor in a forum such as this is that it usually turns ugly and reverts to mob rules, which we all know is not the most effective way of solving the problem.
I would suggest trying to resolve the matter directly, and if they don't offer a reason for the delay that suits you, then simply stop doing business with them.
Just my opinion on this fellas...I'm not saying that you shouldn't complain, I'm just asking to be careful how you do it, especially here.
Jeff