Yeah......tell me something I don't know.
Our local bank here on Oz, which shall remain nameless (well, the initials are Commonwealth Bank) are full of stupid people, too.
I once closed down the account of a credit card, at the bank and in person, and paid cash. There were, apparently, a couple of account keeping fees or interest or something - the oustanding amount came to 4 cents - yes, $0.04 of a dollar.
They sent me 6 or 7 letters trying to get the 4 cents back - and the stamps on each letter were 35 cents each!!!! Did anyone think to cut their losses and forget about the 4 cents? No, they spent 2 and a half bucks trying to get back 4 cents. Money well spent, I say. And, no, I never did pay back the 4 cents.
Cheers,
LeeTree