Great Models has yet to let me down.

All I gotta say is that you have been lucky! So good luck with using them

The only real issue I've ever had with them is that it took several months to get the Waldron Punch and Die set.  All the rest of my orders from them have been great, delivered quickly and their customer service was fantastic when I had to add something to an order before it shipped.

I guess the Waldron set was out of stock?

Most likely.

I'm sure the more I use them the bigger the chance of getting screwed.

I'll cross that bridge when I come to it.

 

mikepowers wrote:

I guess the Waldron set was out of stock? Most likely.

It was listed as "Special Order" and was during the time that Waldron was in the process of getting out of the business, so it was all reasonable in the scheme of things.  I've ordered a bunch of stuff from Great Models in the past and they've always been great. 

I've ordered from GM for years, using their online/website interface only, and have never had a problem with them, either from an order completion standpoint or delivery. I don't use them for "special" orders if I can get it somewhere else because they only periodically place orders for those types of items and there's no telling how close/far you are to the next order cycle when you put yours in. Lucky? Maybe...but for what I use them for, they've been very very consistent and reliable.

i got an order from them about 10-12 days ago it was my 8-9th in about 3 yrs

i love them too

although i perfectly understand when and why people dislike dealing with a company when they get mistakes and other wrongs done to them

I too am extremely satisfied with GM. IMHO, the key to satisfaction with GM (or any other online store) is reading and understanding the store, payment, and shipping policies posted on their website. In 4 years, I've had more than 50 shipments (over 200 individual items) from them with only one, extremely minor, error. Throughout these 4 years, I've called in numerous additions to orders and deletions from orders without incident. I received my most recent order two day ago and currently have one item on "pre-order", one item on "back-order", and about 10 items I'm looking at for future purchase. As long as they keep meeting my needs, I'll keep using GM!

 

just ordered 2 edwards kits from them today