Missing Spur Tree!!!

Well, Talk to your LHS. Don't try to return the kit, explain that you only want the missing tree. If you go in there and want a refund or another kit, they will think you are trying to screw them. If they are any good, they will contact the distributor and get you a new sprue. If not, you can contact Borgfeldt directly and explain it to them. Their sticker with a -800 no is on the box and an email addy. They will likely ship you the sprue quickly with no cost. However, they may say that you will have to pay a small fee for the replacement sprue. No one that I know that was missing an entire sprue has had to pay. They do sell replacement parts by the sprue and may have a policy that allows only that.

BTW -Borgfelt is the Canadian distributor for Tamiya and has an excellent customer service reputation.

Jeez!

MY LHS would take it back in a minute, and open every other kit to see if this is a common problem or just a fluke. Then HE would get his distributor to give him credit for the kit and it would go back to the manufacturer. (A simular problem accured on the Italeri H-19 kit with really badly formed clear parts in 4 of the 6 kits on the shelf. Again, the LHS dealt with it.)

Even big boxers would take back a kit, give you credit and you could get another one. You'd better open it at the store though to save another trip!

Don

Take it back to the (hs), They should be able to get replacments from their distributor.

Thad

??????

If it is missing an entire sprue you can't build it anyway.

Don

??????

If it is missing an entire sprue, you can't build it anyway.

Don

If you call Tamiya America, they should send you one no charge as well.  Here is their contact info:  http://www.tamiyausa.com/contact/index.php

By the way, it is a sprue of model parts, sometimes called a tree, but not a spur.

i told you build them a temple, and the gremlins might give it back.  but if they don't, i sure would like to see what they are building with all those missing parts that they have been stealing over the years little snots

  fockwulf

ok here is a update, sorry for the delay but i forgot.

 I got the missing tree a few days ago. The LHS emailed their supplier who never replyed, and one day a second tamiya M1A1 showed up with instructions to take out the missing parts and return the rest....

All's well that ends well. 

I bought the Tamiya 1/32 F4C/D and one of the trees was from the F14 kit, replacing the correct one. 

It had been a couple weeks when I noticed this. Thank god I hadn't started it yet. My LHS exchanged it with no reciept ( I spend loads of money there, they want to keep me happy). A few weeks later I was in and wouldn't you know they had stuck it back on the shelf!