Anyone ever order from Roll Models?

As an update, I received my order from Roll Models today - 27 days after placing the order for a Waldron punch set. I do not know if I will ever order from this company again. I received a kit from Hobbylink Japan faster than this, and Japan is a lot further away from me than Minnesota.

On the positive side:

• The order arrived.

On the negative side:

• It took 27 days to do so.
• Phone calls regarding the status of the order were never returned. I did not want to waste more money on a fax inquiry.
• There is no way to e-mail the company and no way to track your order, change it or cancel it once placed.
• The fact that orders may not ship for 2-3 weeks is not disclosed until you have placed your order.
• My credit card was charged on the 16th yet the merchandise did not arrive until the 21st.
• Most of their catalog items do not have photos, so you can't see what you're buying.
• They do not tell you on the website that backorders will be cancelled when they ship your current order.

Everyone is free to make their own choice, but the list above is weighted pretty heavily on the negative. Price is not my sole criteria when buying models and hobby supplies. Service counts for a lot.

mikepowers wrote:

If you want good service all the time then I suggest going to Hobbylinc.com. Never had a problem and I have ordered hundreds of dollars worth of stuff from them. They have the best prices on the Squadron Signal In Action series books. As low as $8.19 per book during there weekly sale.  What I can't find there, I'll get at Great models. Or go to your LHS. (if you have one) More expensive but you should support them sometimes. Mike

lhs more money but when you only want 1-2 things works out close to same when you add shipping

If you want good service all the time then I suggest going to Hobbylinc.com.

Never had a problem and I have ordered hundreds of dollars worth of stuff from them.

They have the best prices on the Squadron Signal In Action series books.

As low as $8.19 per book during there weekly sale. 

What I can't find there, I'll get at Great models.

Or go to your LHS. (if you have one) More expensive but you should support them sometimes.

Mike

I guess I'm just the unlucky one, then. It's been three weeks today. No communications from them, no way to communicate with them except via long distance phone calls, which have not been returned. So no way to cancel the order.

And that notice about 2-3 weeks shipping time does not appear until you have printed out your online transaction sheet, which great prices or not, I consider deceptive.