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                        Kudos to Revell: Great customer service...

                        1431 views
                        10 replies
                        1 rating 2 rating 3 rating 4 rating 5 rating
                        Lufbery
                        • Member since
                          December 2002
                        • From: Harrisburg, PA
                        Kudos to Revell: Great customer service...
                        Posted by Lufbery on Monday, November 3, 2003 1:41 PM
                        Hi all,

                        I just thought I'd post a quick message praising Revell-Monogram's customer service.

                        I needed two replacement parts for my 1/72 Tomcat model, so I went to the R-M website, ordered the parts using their form (there's a small fee associated with this service), and figured I needed to wait the 10-20 days mentioned on their site. Instead, I got the pieces I needed in five days!

                        Regards,

                        -Drew

                        -Drew

                        Build what you like; like what you build.

                        Report Abuse
                        Anonymous
                        • Member since
                          November 2005
                        Posted by Anonymous on Monday, November 3, 2003 2:03 PM
                        Great to hear! Unfortunately I dont agree with the fees the companies are using...but I guess its nessescary. I have yet to order my replacement part I need for my P51 but after reading this I think I will this week. Just wish I didnt have to pay for something that wasnt even molded on! LOL
                        Report Abuse
                        Anonymous
                        • Member since
                          November 2005
                        Posted by Anonymous on Monday, November 3, 2003 2:05 PM
                        good t know..my Arado;s canopy is broken.....
                        Report Abuse
                        Anonymous
                        • Member since
                          November 2005
                        Posted by Anonymous on Monday, November 3, 2003 8:54 PM
                        Drew:
                        Nice to hear some positive feedback. We are often quick to hurl the slag and so it is nice to see some kudos going out.
                        My son has also had good service from them, he expected top pay for parts he had messed up during assembly but they replaced them at no charge.
                        Bruce
                        Report Abuse
                        Anonymous
                        • Member since
                          November 2005
                        Posted by Anonymous on Monday, November 3, 2003 9:15 PM
                        Contact them directly (phone). They will probably send you the part for free. I had a bad chrome job on my Corvette's aircleaner and they sent me a new one in less than a week for free.

                        -fish
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                        Anonymous
                        • Member since
                          November 2005
                        Posted by Anonymous on Tuesday, November 4, 2003 9:16 AM
                        I bought a Revell-Monogram Me 110 and one whole sprue was missing. I called the phone number on the box, one week later I had the sprue in the mail. No Charge.
                        Report Abuse
                        cassibill
                        • Member since
                          February 2003
                        • From: Indiana, USA
                        Posted by cassibill on Tuesday, November 4, 2003 9:26 AM
                        I was wondering why you had to pay. The bottom fuselage of my F18 Blue Angels was warped and cracked and something else was broke(hor. stab.'s, maybe, been a while), plus the decals had been torn. I call the toll-free number and gave them the kit's name and # & the part #s and asked for decals. I got it in less than a week and the new decals matched the yellow better then the old ones did any way.

                        cdw My life flashes before my eyes and it mostly my life flashing before my eyes!!!Big Smile The 1/144 scale census and message board: http://144scalelist.freewebpage.org/index.html

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                        Lufbery
                        • Member since
                          December 2002
                        • From: Harrisburg, PA
                        Posted by Lufbery on Tuesday, November 4, 2003 10:01 AM
                        Ah, so maybe I should have called. Maybe I could have avoided the charge. Oh well. I'm still happy about the speed of the service, and I thought the fee was very minimal.

                        Regards,

                        -Drew

                        -Drew

                        Build what you like; like what you build.

                        Report Abuse
                        Anonymous
                        • Member since
                          November 2005
                        Posted by Anonymous on Wednesday, November 5, 2003 11:33 AM
                        Luckily I have never had a part in a kit that was beyond repair but it is nice to know that RM is so efficient should I ever need one.

                        Report Abuse
                        Anonymous
                        • Member since
                          November 2005
                        Posted by Anonymous on Wednesday, November 5, 2003 1:47 PM
                        I also ha a sprue missing. Got in contact with Revell Deutschland and hey presto, free sprue! Granted, wrong kit, but still..
                        Report Abuse
                        Lufbery
                        • Member since
                          December 2002
                        • From: Harrisburg, PA
                        Posted by Lufbery on Monday, November 10, 2003 10:36 AM
                        By the way, the small fee I mentioned was $3: that was for two parts and shipping. Free would have been nicer, but $3 isn't bad. :D

                        Regards,

                        -Drew

                        -Drew

                        Build what you like; like what you build.

                        Report Abuse
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