Thanks for the honest reply.
Speaking only for my company, Dioramas Plus, I do not have a problem with kits arriving broken. The plaster parts are wrapped in bubble wrap, then shrink wrapped to two sheets of thick cardboard, then wrapped in newsprint & finally secured in a thick cardboard box. The parts do not shake, rattle or roll. I once sent a kit to Italy, it came back (address problem) the post office sent it back to Italy, it was returned a second time & when I opened it the kit was still 100% intact..
We have a standard offer as well. If you somehow end up with a broken part, for any reason, at any time, I'll send you the replacement parts at no charge, no questions asked.
Cheers.
Randy Pepprock
Dioramas Plus