QUOTE: Originally posted by oggy4624
Tamiya only seem to care if you are in the USA or Japan
I was looking for a replacement canopy part for my Dinah and was told that they would only deal with requests from Japan and the USA.
Nice kits but their attitude sucks !
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I think the reason is that Tamiya has offices/branches and staff in BOTH those countries, but is NOT represented in others.
The same applies to ALL makers, try getting hold of PL, Monogram parts or similar from japan and you will hear the same story.
The new trend now has become that companies like Tamiya, Aoshima et all now also sell replacement parts/sprues in addition.
Best method for damaged parts is to take it back to the shop and get the shop to replace the kit and than the shop deals either with his wholesaler or the maker directly.
Many companies like Tamiya will allow you to order replacement sprues for any of their kits, problem is this involves payments, accounting, etc and thus this service is only available in countries where they are officially represented.
As for free replacement, many companies are starting to shy away from it as they have no way of verifying that the part was factory damaged, missing or messed up by the modeler who now might try to avoid paying for a part that he mucked up but should be ordering a replacement part.
Hence Tamiya USA will only send part of kits that they have lying around as they are already considered "waste" and written off.
My LHS will take back locally manufactured kits with flaws or missing parts, at times they will rip the boxes open, repackage each sprue indiviudally and sell each for a buck or two in a bargain bin. They also do the same with Kits that have damaged boxes, etc.