Grrrrrrrrrr!!!!!!!!!!!!

I have never had a whole spru missing but I have had parts missing or I did have a fuselage half with a huge crack down the side.

I had a ProModeler kit missing its canopy once. They were actually really good about replacing it.

See my post, "F3D Wing".   I feel your pain.............

Not so far and hopefully never.

A better topic title and I may have seen this post earlier.

Have you tried Trumpeter's website? http://www.trumpeter-china.com/

Not a whole sprue but I'm working on a Trumpeter M1117 Guardian and apparently while someone was wrapping protective foam around the delicate parts they knocked a piece off.

Fortunately i found photos to make a more accurate replacement out of brass and stretched sprue.

I had a set of track missing from an Academy kit once. I had to send them the bar code from the side of the box, but they sent me a replacement set no problem. Try contacting Trumpeter and see what they say.

It happens, but my experience with various brands has been good so far.
The V sprue was/is missing in Cyber-Hobbies (Dragons) Tiger I Fehrmann Gruppe when I was about to cannibalize it and use the V-shaped air duct for my S33 build.
I guess they just could not get the sprue into the box, it´s totally jammed with parts.
Dragon Care have promised to send the missing parts, in reality that is only the track repair box and 2 brackets for the jack.

Contact their support as Rob already suggested, I have had drawings and decal sheets replaced by them before.

As Always
Boarder 

Had it happen with Tasca's M4A3E2, the sprue with most of the E2 parts, F, was missing. Contacted Pacific Coast Models by Email and they shipped it out and had it before I needed the parts in construction. IMHO that's great service!

Jim

Yes I had that happen with a Bronco Humber Scout Car kit. I always inspect a new kit upon getting it home "just in case". In that case, the online vendor I purchased the kit from had excellent customer service and provided a replacement of the missing sprue.

Never with an armour kit.  Revell's 1/32 Ju88 was missing about 1/3 of its parts.  Thankfully LuckyModel made up the difference.......

The spare set arrived from Hong Kong while I was in Finland.

Thank you very much Dragon Care, excellent support! 

As always
Boarder 

A few years ago I purchased from Lucky Model online shop LWS from Bronco. And there was one of the sprues missing. I contacted the shop, and after something about one month I received that missing sprue. Without any problems and extra charging.

In the days before bagging was standard (back when plastic models were commonly $.49, not $49), it wasn't unusual to come up short or (more likely) damaged. I remember feeling put upon when one figure of several (rather like the Han Christian Andersen's The Steadfast Tin Soldier, circa 1907!) had insufficient material and was missing one limb (an arm, not a leg).

There was a time when customized model cars were big (really they were 1/25th scale, but you get the idea), and AMT started charging for extra sprues. But that's ancient history.

I'd try e-mail first, then if necessary, a letter with a self-addressed, stamped envelope (and a little patience) to get a replacement. Best if you can identify the sprue by number.