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For the great folks at Alanger models!

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  • Member since
    July 2004
  • From: Oregon, Rain country U.S.A.
For the great folks at Alanger models!
Posted by russianfist on Friday, August 27, 2004 4:20 PM
A few weeks ago when I ordered a kit from Alanger I noticed a typo error in my order confirmation.
The night I ordered the kit I also noticed glitchs in the site.
I then reported these problems to their web master.
We exchanged emails a few times trying to pin point the problem.
Once resolved I was then told I would get a "free" kit on my next order.
I was expecting nothing in return,I was just trying to point out a problem that they may have not been aware of.

Well today I recieved my "two" BMD-2's (in 1/35) and they are great little gems.

I give a special thanks to Max and all the crew at Alanger models.

Best regards.
James L.
You got a telegram from headquarters today. Headquarters--what is it? Well, it's a big building where generals meet, but that's not important right now. [ img] f_armorsecretm_ac7eb73[/ img]
  • Member since
    December 2002
  • From: PA
Posted by JWest21 on Friday, August 27, 2004 4:44 PM
Now THAT is good service. WHat is their web address? ALways like to give business to places like that
Jason "There is a very fine line between "hobby" and "mental illness." -D. Barry
  • Member since
    July 2004
  • From: Texas
Posted by wbill76 on Friday, August 27, 2004 4:46 PM
Yep, I agree JWest! It's amazing how little things like that go a long way towards insuring customer loyalty.
  • Member since
    July 2004
  • From: Oregon, Rain country U.S.A.
Posted by russianfist on Friday, August 27, 2004 6:50 PM
Here is their link.

http://www.alanger.us/default.asp?go=7

They also give discounts that are phenomenal if you sign up to their site.
Mine is 35% off the retail price.
Shipping is only $5.00 for the first kit and.25 for every kit after that.
Right now they have a 50% off sale.
Most kits are from eastern europe.
I highly recommend this site for the Russian plastic fans.

You got a telegram from headquarters today. Headquarters--what is it? Well, it's a big building where generals meet, but that's not important right now. [ img] f_armorsecretm_ac7eb73[/ img]
  • Member since
    November 2005
Posted by Anonymous on Saturday, August 28, 2004 2:36 AM
wow thats a great site and they have very good prices on a few things I've been looking for thanks russianfist
  • Member since
    July 2003
  • From: Toronto, Ontario, Canada
Posted by zokissima on Saturday, August 28, 2004 10:43 AM
Yep, Alanger is definitely a good place to get stuff, especially if you've signed up to receive their discount. I've ordered about 4 kits from them thus far, never experienced any problems, and have had, overall, the best online shopping experience with them.
  • Member since
    July 2004
  • From: Texas
Posted by wbill76 on Saturday, August 28, 2004 11:20 AM
Looks like a good place to get Russian kits, especially the harder to find WWII stuff. Thumbs Up [tup]
  • Member since
    August 2003
  • From: PA
Posted by mjohnson on Sunday, August 29, 2004 3:53 PM
It is nice to know that some companies still do things like that to help keep the customers coming back, and telling their friends about it.
  • Member since
    December 2002
  • From: PA
Posted by JWest21 on Tuesday, August 31, 2004 12:20 PM
I placed an order with them last night (the last night of their 50% off sale), but the company they use to take credit card info wouldn't work. I talked to Max Tereshenkov today and he took care of the problem quickly and easily (and gave me the discount!). I definitely recommend giving them a look (URL is in the thread of the text).
Jason "There is a very fine line between "hobby" and "mental illness." -D. Barry
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