Hi, guys and gals.
First, let me say I'm sorry I haven't been in the forum much lately. It's been very busy here at work for the last couple of months. And at home in the evening, my kids have the computer tied up until all hours. (Wish it was for homework, but it's usually for the latest comp game.)
Anyway, to the subject of this post.
I bought one of the new Dragon 1/72 BergeTigers with zimmerit. A few of the parts have already been removed from the trees and put in a small plastic bag. However, one of the little "pins" that holds the idler wheel to the hull was missing. I sent an e-mail sometime around Sept 1st to Dragon asking what I needed to do to get a replacement. On the 3rd, they replied they needed to know the kit/part numbers, place/date of purchase, invoice number (yeah, right!), etc. I thought, "Oh boy! Here we go, big hassle!!". I dug up the info I could (no invoice number, needless to say) and replied back on Tuesday the 5th. Wednesday, I got another e-mail saying the part had been sent that day and should arrive within 7-10 working days. Friday, the part was in my mailbox!
About 9 (including weekends) days from first notification until I had the part. Like I said...WOW!
Thanks, Dragon for some of the best customer service I've ever seen anywhere!!
Bill
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DML M4A2 Red Army
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-- There is a fine line between "hobby" and "mental illness". (Author unknown)