I had a similar problem with Alanger the first time I ordered anything, and it was not the last, however, there was not a single time that I ultimately did not get my kit. It took Max a couple of weeks to reply sometimes, and usually as you said, just to ask for what my order was, but rest assured that all problems were worked out in the end.
Just give 'em a little bit of time
![Smile [:)]](/FSM/CS/emoticons/icon_smile.gif)