Italeri Customer Service

JWest21

Member since
December 2002
From: PA

Italeri Customer Service

Posted by JWest21 on Tuesday, November 9, 2004 7:57 PM

Anyone know how to contact Italeri customer service? I just recieve their Chaffee 1/35th and found 2 turrets and no upper hull. For those of you who notice, my emblem should be a black cat with the number 13 tattooed on it running under a ladder. Angry [:(!]

Jason "There is a very fine line between "hobby" and "mental illness." -D. Barry

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Rob Gronovius

Member since
December 2002
From: Fort Knox

Posted by Rob Gronovius on Tuesday, November 9, 2004 8:44 PM

Go to www.testors.com They have the best replacement policy. All you need is the kit number and part number (or whole sprue in your case).

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JWest21

Member since
December 2002
From: PA

Posted by JWest21 on Tuesday, November 9, 2004 8:46 PM

Thanks Rob. Italeri's site doesn't have much in the way of contact info

Jason "There is a very fine line between "hobby" and "mental illness." -D. Barry

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HeavyArty

Member since
December 2002
From: Valrico, FL

Posted by HeavyArty on Tuesday, November 9, 2004 9:50 PM

Go here http://www.italeri.com/Default.htm

Scroll down and click on email hotlink. Send them your issue with kit # and part #. They are actually pretty quick in getting you replacement parts.

Gino P. Quintiliani - Field Artillery - The KING of BATTLE!!!

Check out my Gallery: https://app.photobucket.com/u/HeavyArty

"People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf." -- George Orwell

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grandadjohn

Member since
February 2003
From: phoenix

Posted by grandadjohn on Wednesday, November 10, 2004 12:56 PM

That's were I went, but ended up having to call Testors after a month
John
helicopters don't fly, they beat the air into submission

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JWest21

Member since
December 2002
From: PA

Posted by JWest21 on Wednesday, November 10, 2004 6:25 PM

I initially e-mailed Italeri yesterday before I read Rob's post. They e-mailed me this morning telling me I needed to use Testors, since I was in the US. I called Testors this morning , left a message at 11am and the y called me back at 4 and took my order. Said it will be sent right out. Excellent service (and a relief from the fact that I have been on the other end of customer service this month)

Jason "There is a very fine line between "hobby" and "mental illness." -D. Barry

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yw18mc

Member since
April 2004
From: sunny imperial beach

Posted by yw18mc on Wednesday, November 10, 2004 6:35 PM

I've used Testors customer service for Italeria kit issues Jason. Can't beat their service super people, had my replacement part in less then a week.
Semper Fi, mike

mike