I'll go along with everyone and say its bad news.
Ertl kits were a pain in my experience, the only plastic kits you see from them now are cars, cars and more cars (I'm sure thats an RC decision there) the planes are gone, the Sci-Fi is gone. Its like if it aint cars it don't count.
I've no taste for die cast and I was never fond of the engineering behind Ertl's Sci-Fi kits, but they were the only game in town if you wanted affordable injection molded kits of Star Trek and Star Wars Stuff, with the exception of Monogram who held licences for Star Trek Voyager, Babylon 5 and Battlestar Galactica and I wish they had done much more with those licenses.
Ertl always seems to have put customer service dead last, I had to get a replacement part from them once and they gave me some sort of run around that they couldn't replace parts from kits that had been opened, only ones with the shrink wrap still on them. They said they used that as proof that the parts were trully missing and not just misplaced by the modeler. Like I can see through the shrink wrap and cardboard to see a part is missing or damaged before opening it up, if I could do that, I would'nt have bought a kit with a missing part, would I?! }:-(
Welcome to Ertl customer service: the service is the joke and the customer is the punch line.