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Is Heller Models still operating?

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  • Member since
    February 2008
  • From: San Bernardino, CA
Posted by enemeink on Wednesday, October 7, 2009 11:15 AM

I used their flash serivce within the past year or so and got my free replacement parts within 2 weeks of the request. the first time they sent the wrong part for my Royal Louis. The second time they sent both the right and left pieces that i needed. I didn't use the mail in card because I wasn't too sure if the mailing address was still valid. i just went to their website and ordered it through their customer service link.

http://www.hellerjoustra.com/www.hellerjoustra.com/en/services_conso.html

 

"The race for quality has no finish line, so technically it's more like a death march."
  • Member since
    June 2004
  • From: Camas, WA
Is Heller Models still operating?
Posted by jamnett on Wednesday, October 7, 2009 10:55 AM

Just wondering about their status.  I was curious about those little "flash service" papers that you find in their kits.  It appears to be a request for broken part(s) replacement.  Has anyone ever sent one to Heller?  I know some of the kits from various manufacturers are older and might include out of date offers and/or information, especially if ordered from a collector or out-of-production kit dealer.  The flash service thing isn't a big deal, I was mostly curious if they're in receivership; out of business; in limbo???

Another comment about respect and courtesy on posts might be overkill, but I would like to suggest that some discussions would be better via e-mail exchanges instead of "public" postings on forums.  Hopefully with mutual respect and civility even in private communications.     

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