Coming back on the orriginal post here... since I see the branch is either Airfix or Heller (same manufacterer anyway), the modeller should have been using he's eyes better and than this misunderstanding would never have happened, since both manufacterers show - and have been doing so for several years now - the dimension of the model with a "silouette" (I don't know if this word is the same in english ?), in other words, on the side of the box they show a black (schematic) representation of a boat, plane, car or whatever with little markers to show what the measurements of the kit include.
Anyway... a more likely scenario of what really happened....
- Modeller : Honey, I'm hooome, look what I picked up at the local hobbyshop *big proud smile...
- Honey : What, yet another big model.... and where did he's lordship think of placing that piece of plastic ? And where did he's lordship find the money for that ??? Did he's lordship forget WE (read "I") need a new washing machine and not to mention a ***-job ????
- Modeller : but, honey, but but......*sigh..... euh, well, euh would it make you happy again if I were to return it to the shop, perhaps ???? please, pretty please ????