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Badger has awesome customer service

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  • Member since
    November 2008
  • From: Jefferson City, MO
Badger has awesome customer service
Posted by iraqiwildman on Saturday, June 11, 2011 11:04 AM

I mailed my 20 year-old Badger 150 in to them last week and got it back today. I was having splattering problems and being this old, I wanted them to check it out.

I got it back today at work. They totally replaced the trigger assembly and it is super smooth now. They also replaced the medium needle with a new one. Plus they included 2 bottle of their acrylic paints, Bomber Blue and Overland Light Gray. And I cut out a 40% Hobby Lobby coupon off the newspaper they used to pack the box.

I am just so impressed with this service. for about $4 in shipping the airbrush to them, I have a very clean and rebuild brush. I can't wait to use it later today.

Tim Wilding

  • Member since
    March 2010
  • From: Democratic Peoples Republic of Illinois
Posted by Hercmech on Friday, June 17, 2011 10:50 AM

I have to echo your sentiments about thier customer service. I have an Iwata, Grex and Aztec in addtion to my Badger Renegade, but after the service I got from Badger they have a customer for life.

Hats off to Ken and crew at Badger for the service they provide!


13151015

cml
  • Member since
    March 2007
  • From: Brisbane, Australia
Posted by cml on Friday, June 17, 2011 8:36 PM

Hercmech

I have to echo your sentiments about thier customer service. I have an Iwata, Grex and Aztec in addtion to my Badger Renegade, but after the service I got from Badger they have a customer for life.

Hats off to Ken and crew at Badger for the service they provide!

Ditto

Can't agree more.

A few years ago, i wanted a Badger 100LG.  I couldn't find anybody in my area who could supply one.  At the time, Badger was having their online garage sale - but didn't ship internationally.

I posted on the forum if anybody knew where i could get one, and Ken Badger himself emailed me and arranged to have one sent to me personally.

I can't speak highly enough about how much Ken must care about his customers.  Truly amazing to get that level of personalised service today.  You don't even find that face to face in shops anymore.

Needless to say, i think i'll now be a badger user for life.

Chris.

Chris

AT6
  • Member since
    December 2005
  • From: Fresno
Posted by AT6 on Saturday, June 18, 2011 2:55 PM

You did'nt say what they charged you for this service. I might want tohve them check out my 150. I've had it for 31 years now.

  • Member since
    May 2005
  • From: Left forever
Posted by Bgrigg on Saturday, June 18, 2011 3:08 PM

From Badger's website:

On the rare occasion your Badger or Thayer & Chandler airbrush needs service, you'll be glad to know...  

BADGER AIR-BRUSH CO. MANUFACTURED AIRBRUSHES HAVE A LIFETIME LABOR WARRANTY. Whether it be a "finally necessary"  airbrush refurbishment or a "for whatever reason" major repair, if your Badger airbrush needs service, the labor is FREE of charge. Additionally, on the rare occasion there are notable repair related parts' costs, it is Badger Air-Brush Co.'s practice to notify the airbrush owner prior to completing the repair (as long as we have the necessary contact information).  In many cases the only cost for service of your Badger airbrush is the cost of sending the airbrush to us**.  Once we receive the airbrush we usually just repair it and send it back - no questions asked.  Turn around time for most refurbishments/repairs is 72 hours from Badger Air-Brush Co.'s receipt of the airbrush(es). 

Most Badger airbrush owners are not only pleased with Badger's attentive service, in many cases amazed and/or  impressed are more accurate superlatives for describing the level of satisfaction Badger airbrush owner's experience related to Badger's conscientious and generous airbrush service.  (A few testimonials related to our excellent service are shared below). 

**International repairs require customer payment of return shipment also.

If you need to send your airbrush(es) in for service, please print a copy of this page, write a short note on the reverse side explaining the concerns you have about your airbrush, indicate your address/phone number/email address, and include it with the shipment (shipping information is indicated below). Our service department will handle your needs accordingly.  

To return product for service please send to:
BADGER AIR-BRUSH CO.
Attention: Product Service
9128 W. BELMONT AVE.
FRANKLIN PARK, IL 60131

So long folks!

  • Member since
    October 2010
  • From: Arlington, VT
Posted by WallyM3 on Saturday, June 18, 2011 3:20 PM

When I was looking to buy my initial AB, Ken "Badger" invited me to call him on his cell phone. I did and we talked for quite a long time in spite of the fact that he was on the road and setting up at a show. Not only was it a companionable chat, I learned a great deal. His attitude towards the competition is refreshing: kind of a we make great stuff and so do X, Y and Z companies.

I followed up and now have a Velocity, a Patriot and an Anthem (as well as a a couple of H&Ss).

I'm still feeling my way in learning how to use them, and I can't blame the hardware for poor results.

 

Try calling the President of GM if your looking for a new truck.

  • Member since
    July 2007
  • From: Southern New Jersey
Posted by troublemaker66 on Saturday, June 18, 2011 3:21 PM

I have a Badger 150 also and I love it. The only thing I could think of for a reason to send it out is to replace a certain bushing...name escapes me right now...that needs to be seated with a special tool and is located in the center of the brush somewhere. I had mine replaced once,luckily by an employee of AAA Hobbies (my (not so) local hobby shop). I`ve had the "do-it-yourself" attitudewith this A/B..pretty simple to strip and clean and have been able to pick up parts for it at AC Moore and Michaels. I`m wondering if I should send mine out for the halibut...if the service price is right , I may just do that.

Len Pytlewski

  • Member since
    May 2005
  • From: Left forever
Posted by Bgrigg on Saturday, June 18, 2011 4:45 PM

That will be the Teflon needle bearing (Badger P/N 50-046). It can be user installed, but it's not recommended. I had to try installing it numerous times before I stumbled upon the right way (which I don't recall, it really WAS a stumble!).

I'm thinking about sending both my 150 and 100LG in for a tune-up.

So long folks!

  • Member since
    April 2003
  • From: 41 Degrees 52.4 minutes North; 72 Degrees 7.3 minutes West
Posted by bbrowniii on Saturday, June 18, 2011 4:55 PM

WallyM3

When I was looking to buy my initial AB, Ken "Badger" invited me to call him on his cell phone. I did and we talked for quite a long time in spite of the fact that he was on the road and setting up at a show. Not only was it a companionable chat, I learned a great deal.

I met Ken last year at a show. I cannot echo your sentiments more. Even though he was busy trying to get all set up, he spent some time chatting with me. Then once he was up and running we talked even longer. I ended up buying a 105 Patriot. I had been considering the brush for awhile, but after having the chance to talk to Ken, I was sold. I, too, am a Badger customer for life!

 

'All that is necessary for the triumph of evil is for good men to do nothing' - Edmund Burke (1770 ??)

 

  • Member since
    July 2007
  • From: Southern New Jersey
Posted by troublemaker66 on Saturday, June 18, 2011 5:18 PM

Bgrigg

That will be the Teflon needle bearing (Badger P/N 50-046). It can be user installed, but it's not recommended. I had to try installing it numerous times before I stumbled upon the right way (which I don't recall, it really WAS a stumble!).

I'm thinking about sending both my 150 and 100LG in for a tune-up.

Yeah..it only seats one way and it`s tough to tell which is which. I certainly know it`s user removeable...knocked out while cleaning..lol.

Len Pytlewski

  • Member since
    November 2008
  • From: Jefferson City, MO
Posted by iraqiwildman on Monday, June 20, 2011 10:49 AM

AT6

You did'nt say what they charged you for this service. I might want tohve them check out my 150. I've had it for 31 years now.

 

It's FREE !!!!!!!!

I spent $4.25 mailing the airbrush in with a tracking number. They took care of the parts, labor and shipping back to me. This was a great deal and an awesome service they provide.

I would recommend you send your 150 in to them for a check-out. I really like the bigger trigger they put in.

Tim Wilding

AT6
  • Member since
    December 2005
  • From: Fresno
Posted by AT6 on Monday, June 20, 2011 1:34 PM

Thanks Tim. It looks like its time to send my trusty old 150s in for some attention. Both have seen a lot of use over the years. Badger is still the only brand I want even though there are other good brands out there. This one is still made in the USA.

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