I have been using Mr Color paints almost exclusively for a few years now.
You could have added some Mr. Color Thinner or Mr.Color Leveling Thinner and it would have been just fine. Mr. Color paints come in thick concentrations. You typically have to thin it at ratios higher than 1:1 anyway. They usually don't come from the store "gummy" but I have old jars that have become "gummy" and thinned them down with no issues.
I'm not saying that you were wrong to return it but for future reference it would have been ok to thin it.