Paasche H problem

Hi, Steve -

Their response isn't surprising, eventually you'll get your H back, hopefully in good order. In comparison, sometime back I had a minor hiccup with a new Badger, a phone call and a replacement was sent before they received the one I sent back. First rate customer service.

I sent you a msg that I think you'll receive by e-mail, read that before you order the 350. Getting used to a new airbrush is a piece of cake, just spend a few $$$ for some thinner and paint, find some smooth surface stuff to paint and spray away. Instant expert.

I sent my contact info, check in if you feel like it.

Patrick

Hi Patrick,

I contacted Paasche about my airbrush. I got an email from a rep saying I should send it to the warranty dept. Nothing about when I will get it back, or get a replacement.

So, here's my thinking. I read Don's review of the Badger 350 kit. I have a gift card for Amazon. I think I will order the Badger 350 kit. It appears to be similar to the Paasche H kit. I can use the Badger until I get my H back (if I ever do). If I like the Badger better, I can keep it and have the H for a spare.

I kinda ticks me off as I have started to get comfortable with the H and really don't want to learn a new brush so soon.

Does this sound like a good idea?

Thanks guys, I will contact Paasche. I really don't want to start tearing into a brand new airbrush.

I agree with Don, something is likely out of order with the H. A new airbrush should definitely not be sent out the factory door with an operational problem, sadly that is not altogether a rarity with Paasche in recent years. It may well be something you can sort out yourself, but Paasche should send you a prepaid shipping order for the return, then send you a replacement H quickly.

You should not be expected to make their problem yours. The only way to get businesses to recognize the problems they are creating for the customers, is to hold them responsible for correcting their mistakes. Problematic airbrushes and parts deliveries since 2006 cost Paasche my patronage. I care not the reasons why these errors happen, the solution for me was simple. Another US company in Chicago now has delivered 7 airbrushes to me, they arrived in perfect order.

Good luck finding a fast solution.

Patrick  

You could put some lube in it, but that shouldn't happen with a new airbrush, even without lube. Something is hanging up inside.  You might want to contact Paasche support and see what they say.  The tiniest drop of light oil on the tip of a toothpick applied to the shaft should be enough.  If that doesn't fix it, you could unscrew the square nut at the bottom of the air intake.  Don't lose the tiny spring that will fall out.  Inside, you will see a slot in the valve core.  Use a jeweler's screwdriver to keep the valve core from rotating and unscrew the button on top of the trigger.  Now push the valve core out the bottom of the airbrush.  If there is any gunk on the valve core, clean it and see if it moves freely in the airbrush.  You could put just the slightest film of light oil on the shaft.  Now put it all back together.  When you re-install the square nut, use a round toothpick and be very careful not to cross thread it.  It should thread in very easy.  It doesn't have to be all the way tight.  You can leave it a little loose to lighten trigger pressure.

If that doesn't fix the problem, something is wrong with the airbrush.  That is, unless you have allowed a solvent or other contaminant to get inside the valve and cause the little o-ring to swell.

Some airbrushes where the top of the trigger pin passes through a rubber o-ring are more prone to sticking, but that isn't the case with the Paasche H.

I hope that helps.

Don