I think that I placed both of my orders at night, in which I recieved, probably automated, an e-mail listing the items in which I had just ordered. Then the next day, I recieved another e-mail again listing what I had ordered & providing me with the UPS tracking number. I feel that I got really good service, it wasn't very personable like nice people to talk with over the phone, but great prices & really fast shipping. Everything had always made it to my doorstep within four to five business days. I have ordered from them twice & would not hesitate to order from them again. Also, everything has been shipped directly from Badger. I am very satisfied.