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                        Aztek/Testors Customer Service.

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                        5 replies
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                        Keyworth
                        • Member since
                          January 2003
                        • From: NE Georgia
                        Aztek/Testors Customer Service.
                        Posted by Keyworth on Friday, November 12, 2004 7:31 PM
                        A few weeks ago I sent an Aztek 470 airbrush body to Testor's to have a weakened trigger spring repaired. Imagine my surprise last week to receive a model 430 in the mail: before I had a chance to vent my frustration, I read the accompanying note. Seems the good folks at Testors were temporarily out of stock on 470's so they sent me a 430 as a temporary replacement. Not only that, but I get to keep the 430 once I recieve the 470. Today, I received three of the large bottle assembies from Testors and an addtional apology for any inconvenience. I was already a fan of the Aztek line, but my impression of Testors went up a couple of notches with this turn of events. Nice to know that some companies really do stand behind their products.
                        "There's no problem that can't be solved with a suitable application of high explosives"
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                        Anonymous
                        • Member since
                          November 2005
                        Posted by Anonymous on Friday, November 12, 2004 7:42 PM
                        hmmm i really need to send mine in for a repair :D
                        Report Abuse
                        ua0124
                        • Member since
                          January 2004
                        • From: Arizona
                        Posted by ua0124 on Friday, November 12, 2004 7:55 PM
                        i just sent in my Aztek Metal Airbrush in. Paint was coming out of the trigger area. They repsonded in a timely manner to my request. Now I will just wait to see if they send me a new airbrush. So far I am happy with their service.
                        Ernie If I can not do something about a problem, it's not my problem; it is a fact of life...
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                        MusicCity
                        • Member since
                          January 2004
                        • From: USA
                        Posted by MusicCity on Saturday, November 13, 2004 8:50 AM
                        This day and time it is really unusual to run across a company that cares for their customers. It just seems that so many are far more interested in immediate profits that taking care of past customers.

                        I've never had an Aztek, I started out with Badger many years ago and have stuck with them. I see a lot of negative posts about Azteks here, but I knew there were some very experienced modelers having good luck with them so I also knew they had to have some good points. Glad to know that customer service is one of them.
                        Scott Craig -- Nashville, TN -- My Website -- My Models Page
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                        ABARNE
                        • Member since
                          February 2003
                        • From: Southern California, USA
                        Posted by ABARNE on Wednesday, November 17, 2004 1:06 AM
                        Although I have kind of jumped into the Badger camp, I can't really complain about Aztek's customer service. My A430 died recently, and I had long since lost any information relating to collecting on the warranty. So I traded a few e-mails with one of their customer reps, sent the body back, and got a new one in return. I think from the time I mailed the body back to Testors until I got the new one in my mail box was about three weeks. On the other hand, I can't rave about their service because three weeks is still a long time to be without an airbrush.
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                        Anonymous
                        • Member since
                          November 2005
                        Posted by Anonymous on Wednesday, November 17, 2004 1:13 AM
                        QUOTE: Originally posted by ABARNE
                        On the other hand, I can't rave about their service because three weeks is still a long time to be without an airbrush.


                        Knew there was a reason why I have 3 airbrushes. Big Smile [:D]

                        Luckily my LHS stocks full spares and supplies for mine, so if anything goes wrong I tend to fix them rather quickly.
                        A friends compressor(same as mine) conked out the LHS send it in for repairs and it was back within 2 weeks.

                        Would hate to have to send any of my tools away for fixing.
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