Went to HL last weekend for some supplies. Came home with a few, one of which was a new 15 blade dispenser of Excel #11 blades. That same evening I replaced the tired blade in my handle and began to trim. The blade wouldn't cut. Odd.
Checked the blade with the optivisor and the tip isn't sharp. Hmmmm.....
Let's try another blade. Same thing. Check. Also dull on the tip. Crud.
Went back today, first chance since the last, and the lady manager reluctantly said I could swap them for another. I didn't have either the package or the reciept so that's good enough. I opened the new pack with her there to check them. Same thing.
I didn't knowwhat to do. I didn't want to open a bunch of stock looking for a good set and neither did the manager but she refuse to give me a refund OR trade me for a couple of smaller, $2 packages of fewer blades. I thought I was screwed.
I ended up going back to the aisle and taking a package from the bottom slot and checking it. I was prepared to go through ALL the inventory until I found a sharp set (I was leaving with good blades one way or another) but luckily the next set I checked was good to go.
I told the lady these were fine and offered the package for these to her for the set I returned. She once more refused to give a refund. I finally explained I didn't want a refund, I just wanted sharp blades. It was a confusing debacle.
She was questioning whether or not I bught the blades there. Fine. But how could the same problem be explained between the product I had and the one off the shelf otherwise? And besides, all I wanted was sharp freeking blades! I finally got it across but after driving 45 mins and arguing for ten minutes over a $7 package of blades.... c'mon, lady.