Stung by Tamiya
Trusting what seems to be a solid reputation, and appreciating Paweł's recommendation, and not having yet seen Tanker-Builder's and missileman2's comments, I ordered a pair of Tamiya’s photo-etch pliers and received them about a week later. What a disappointment!
I am a rank beginner in the photo-etch world, but the job I had seemed reasonably simple. In fact, using just a small aluminum ruler and single-edge razor blade, I had already bent a PE part quickly and accurately. But I decided to wait, optimistically, for the pliers to arrive, sure that they would make the job even easier.
When they arrived, I tried almost immediately to use them, and it took about 10 seconds to realize that I’d wasted more than CAN $40. The pliers simply wouldn’t grip the PE part I was trying to bend. Why not? Terrible machining of the pliers’ jaws. No matter how hard I squeezed them, they wouldn’t grip the PE. Gripping harder actually caused the tip to open wider! Using a SAD lamp, I took a clear, backlighted photo with my iPhone, simulating hardsqueezing the handles with a couple of strong elastic bands. Here’s the result:
Another thing: The oval spring that's supposed to keep the jaws open collapsed almost completely and has never returned to its original shape.
I immediately wrote to Tamiya to complain and ask for a refund, although I didn’t buy the pliers direct from Tamiya. But I reasoned that the dealer who sold them to me, Sunward Hobbies in Toronto, shouldn’t suffer because of Tamiya’s shoddy quality control. Tamiya’s response? Nothing. That was two weeks ago tomorrow!
I finally wrote to Sunward and got a prompt response and request to return them for a refund. For now, I think I’ll stick to my ruler and razor blade, although it’s clear to me that PE and I are not a match made in heaven.
I can accept that shoddy products reach the marketplace, but I cannot accept Tamiya's silence. We are so victimized by so many large corporations, which have the legal rights of persons and act like a__holes masquerading as human.
Bob