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Customer Service page on this website is down until 3/8?

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  • Member since
    May 2008
  • From: San Francisco Bay Area
Customer Service page on this website is down until 3/8?
Posted by pcengine on Monday, February 26, 2024 3:11 PM

Customer Service page on this website is down until 3/8?  Please see copy and pasted message below.  The phone reps can't help with subscriptions either?

 

We are in the process of moving our customer service to a new company.

 

Please check back after 3/8/2024 when online customer service will be available.

 

If you have a question about an existing subscription, please call us at 847-313-3921 / International 847-313-3921 to speak to a customer service representative. Please note, our customer service team will not be able to make changes to your subscription account; however, they will do their best to assist you. We recommend contacting customer service after 3/8/2024.

 

We apologize for this inconvenience and appreciate your patience.

Moderator
  • Member since
    September 2011
Posted by Tim Kidwell on Monday, March 18, 2024 10:54 AM

pcengine

Customer Service page on this website is down until 3/8?  Please see copy and pasted message below.  The phone reps can't help with subscriptions either?

 

We are in the process of moving our customer service to a new company.

 

Please check back after 3/8/2024 when online customer service will be available.

 

If you have a question about an existing subscription, please call us at 847-313-3921 / International 847-313-3921 to speak to a customer service representative. Please note, our customer service team will not be able to make changes to your subscription account; however, they will do their best to assist you. We recommend contacting customer service after 3/8/2024.

 

We apologize for this inconvenience and appreciate your patience.

 

We were in the midst of switching to a new company. That switch has been completed and you should be able to contact CS now. 

--

Timothy Kidwell
tkidwell@firecrown.com
Editor
Scale Model Brands
Firecrown Media

 

  • Member since
    May 2008
  • From: San Francisco Bay Area
Posted by pcengine on Monday, March 18, 2024 1:36 PM

Tim Kidwell

 

 
pcengine

Customer Service page on this website is down until 3/8?  Please see copy and pasted message below.  The phone reps can't help with subscriptions either?

 

We are in the process of moving our customer service to a new company.

 

Please check back after 3/8/2024 when online customer service will be available.

 

If you have a question about an existing subscription, please call us at 847-313-3921 / International 847-313-3921 to speak to a customer service representative. Please note, our customer service team will not be able to make changes to your subscription account; however, they will do their best to assist you. We recommend contacting customer service after 3/8/2024.

 

We apologize for this inconvenience and appreciate your patience.

 

 

 

We were in the midst of switching to a new company. That switch has been completed and you should be able to contact CS now. 

 

 

The CS webpage is still not working as of the morning of 3/18.  Thanks.

  • Member since
    April 2020
Posted by Eaglecash867 on Monday, March 18, 2024 1:52 PM

pcengine
The CS webpage is still not working as of the morning of 3/18.  Thanks.

Confirmed here as well.  Still has that same message being displayed.

"You can have my illegal fireworks when you pry them from my cold, dead fingers...which are...over there somewhere."

  • Member since
    September 2006
  • From: Bethlehem PA
Posted by the Baron on Tuesday, March 19, 2024 12:06 PM

I just accessed the page successfully.

Just to make sure, the URL is https://apps.kalmbach.com/newsletters/services.aspx?a=6

I got there via the About Us dropdown on the navigation bar at the top of the page, and then selecting Customer Service.

If that's the right place, I suggest you guys try clearing the relevant browser caches and then try again.  It's possible that something is cached that causes the error when you try to access the page.

Hope that helps!

The bigger the government, the smaller the citizen.

 

 

  • Member since
    April 2020
Posted by Eaglecash867 on Tuesday, March 19, 2024 1:24 PM

It works today.  It didn't work yesterday.

"You can have my illegal fireworks when you pry them from my cold, dead fingers...which are...over there somewhere."

fox
  • Member since
    January 2007
  • From: Narvon, Pa.
Posted by fox on Tuesday, March 19, 2024 2:24 PM

Thanks for the info Baron.

Stay safe.

Jim Captain

 Main WIP: 

   On the Bench: Artesania Latina  (aka) Artists in the Latrine 1/75 Bluenose II

I keep hitting "escape", but I'm still here.

Moderator
  • Member since
    September 2011
Posted by Tim Kidwell on Wednesday, March 20, 2024 8:09 AM

Eaglecash867

 

 
pcengine
The CS webpage is still not working as of the morning of 3/18.  Thanks.

 

Confirmed here as well.  Still has that same message being displayed.

 

The link is now working. It was an oversight when we switched from one CS provider to another.

TK

--

Timothy Kidwell
tkidwell@firecrown.com
Editor
Scale Model Brands
Firecrown Media

 

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