EBay Fail!

Thank you all for your support and suggestions. I have replied to the seller's message, asking for a full refund due to their error. I told them they could have the package back, but should be responsible for return shipping costs.

I think about sums up my concern:

I bid on a new 1/48 scale model with an English manual. I received an open 1/72 scale model with a Korean manual. In no way should I be expected to pay for an item that is so far from what I ordered.

Thanks again, I'll let you know what happens next.

Griffin

Does this seem reasonable?

No,  She sent you something you didnt order or want, add further injury now you have to hunt down instructions. If she's using PayPal you will be charged a percentage to receive the money so you will loose even more cash.. 

the doog

 

Griffin:

 

Here is the response I got:

 

i am very sorry...

 

It is hard to do returning item since returning shipping cost is very high..
How about me refurning you $10.00 out of $25?
I am very very sorry again..
if you have better idea or preference, let me know again.
I will do my best to satisfy it.

 

I've had some time to think about it. I don't want to be a jerk and I don't want her to get hosed in the deal either. I was thinking about asking for a $15.00 refund (10.50 out of my pocket) as this would be about 50% off what I would pay in-store for the kit. I would still have to find English instructions though. I would then add it to my meager stash and continue looking for the kit I wanted.

Does this seem reasonable?

 

In my opinion? ABSOLUTELY NOT.

 

This guy's got some nerve! He sold you the wrong kit, wrong scale, and with no instructions yet--and he wants to keep YOUR money for HIS screw-up and YOUR inconvenience?! That's chutzpah!

Tell the guy it's HIS mistake, and that he has to eat the costs. If he doesn't, open a resolution ticket with ebay, forward them his response, explain your understandable indignance, and ask for a full refund.

Jerks like this guy are unfortunately the rare examples that give eBay it's undeserved bad reputation among some.

I agree with this.I sell a little on E-bay and am very careful to describe the item as best as I can.

He made the mistake in the listing not you.If he wants your business and positive feedback,

let him know you want either a full refund including shipping or send you the kit you won.

If he doesn't want to do this,let him know you will open a case against him for "item not as described,or received wrong item.

Hope this helps,

George

the doog

 

Griffin:

 

Here is the response I got:

 

i am very sorry...

 

It is hard to do returning item since returning shipping cost is very high..
How about me refurning you $10.00 out of $25?
I am very very sorry again..
if you have better idea or preference, let me know again.
I will do my best to satisfy it.

 

I've had some time to think about it. I don't want to be a jerk and I don't want her to get hosed in the deal either. I was thinking about asking for a $15.00 refund (10.50 out of my pocket) as this would be about 50% off what I would pay in-store for the kit. I would still have to find English instructions though. I would then add it to my meager stash and continue looking for the kit I wanted.

Does this seem reasonable?

 

In my opinion? ABSOLUTELY NOT.

 

This guy's got some nerve! He sold you the wrong kit, wrong scale, and with no instructions yet--and he wants to keep YOUR money for HIS screw-up and YOUR inconvenience?! That's chutzpah!

Tell the guy it's HIS mistake, and that he has to eat the costs. If he doesn't, open a resolution ticket with ebay, forward them his response, explain your understandable indignance, and ask for a full refund.

Jerks like this guy are unfortunately the rare examples that give eBay it's undeserved bad reputation among some.

I agree. He sold you the wrong item so either he eats the return cost or repays your payment.  If he doesn't agree then file the appropriate complaint through eBay and PayPal.

Griffin

Here is the response I got:

 

i am very sorry...

 

It is hard to do returning item since returning shipping cost is very high..
How about me refurning you $10.00 out of $25?
I am very very sorry again..
if you have better idea or preference, let me know again.
I will do my best to satisfy it.

 

I've had some time to think about it. I don't want to be a jerk and I don't want her to get hosed in the deal either. I was thinking about asking for a $15.00 refund (10.50 out of my pocket) as this would be about 50% off what I would pay in-store for the kit. I would still have to find English instructions though. I would then add it to my meager stash and continue looking for the kit I wanted.

Does this seem reasonable?

This guy's got some nerve! He sold you the wrong kit, wrong scale, and with no instructions yet--and he wants to keep YOUR money for HIS screw-up and YOUR inconvenience?! That's chutzpah!

Tell the guy it's HIS mistake, and that he has to eat the costs. If he doesn't, open a resolution ticket with ebay, forward them his response, explain your understandable indignance, and ask for a full refund.

Jerks like this guy are unfortunately the rare examples that give eBay it's undeserved bad reputation among some.

Here is the response I got:

i am very sorry...

It is hard to do returning item since returning shipping cost is very high..
How about me refurning you $10.00 out of $25?
I am very very sorry again..
if you have better idea or preference, let me know again.
I will do my best to satisfy it.

I've had some time to think about it. I don't want to be a jerk and I don't want her to get hosed in the deal either. I was thinking about asking for a $15.00 refund (10.50 out of my pocket) as this would be about 50% off what I would pay in-store for the kit. I would still have to find English instructions though. I would then add it to my meager stash and continue looking for the kit I wanted.

Does this seem reasonable?

RedCorvette

I've had similar things happen to me a few times.  With one or two exceptions, most of the sellers have bent over backwards to correct their error.  Being civil and polite in emails goes a long way. 

That's one of reasons I'm very careful about doing business with any seller who has less than a 100% rating.

Hope you can get it worked out.

Mark

Agreed 100%!!!!! Always go this route before doing anything else.

It's been over 24 hours now with no word from the Seller.

I tried looking for N. American sellers but there weren't any at the time. I guess that's what I get for being impatient.

Griffin

I guess my concern is that I'm going to be out the cost to return this item and will have nothing to show for it. Would Paypal make me send it back to the Seller on my dime so I can get my original purchase price (and shipping back)? I'm probably just jumping the gun as it all may work out but I'm a pessimist by nature.

Have you heard back from him yet?

I had a similar situation, bought a model train item (or so I thought). When it arrived it was more of a display or toy item as opposed to suitable on a operating train layout.  Sellers profile said I was responsible for cost of return.  I emailed him, told him my reason for not being happy with the transaction but due to the cost I got the item it wasn't worth the cost of the return so I will keep it anyways and give it to my kid.

Without asking or expecting he returned my money and sent an apology.

Give it a chance to sort itself out.  Their feedback score can be a good indicator to their integrity.

This is one reason i am wary of buying form E-bay sellers outside of the UK. At least here we are protected under the distant selling rugulations.

I would do as advised. I get the impression he is happy to refund you the original cost, but you have to pay the return postage. That isn't good enough, i am not sure though if theres anyway E-bay/paypal could take that postage from him.

I stay away from non US sellers cause of the expensive shipping and any possible order errors. Since the items sent was not the same featured, you should get a full refund.  If the seller has any brains and wants to right the wrong, he should let you keep that one and send you the correct one. I've had a couple of order screwups with online shops and that's what they've done. I hope you can resolve your problem.

I guess my concern is that I'm going to be out the cost to return this item and will have nothing to show for it. Would Paypal make me send it back to the Seller on my dime so I can get my original purchase price (and shipping back)? I'm probably just jumping the gun as it all may work out but I'm a pessimist by nature.

I've had similar things happen to me a few times.  With one or two exceptions, most of the sellers have bent over backwards to correct their error.  Being civil and polite in emails goes a long way. 

That's one of reasons I'm very careful about doing business with any seller who has less than a 100% rating.

Hope you can get it worked out.

Mark

I've had that happen (ordered a 1/48 kit, got a 1/72). I did just like everyone said to do.

Contact the seller via Ebay and give them a few days to respond (I believe Ebay allows 45 days from date of payment for a refund).

If no response, file a claim through Ebay. You will get your money back. I have no doubt about it.

All good advice, and...

Be patient for a week or so and try to work it out. Once you've left negative feedback, filed a case etc. it gets much harder to negotiate.

You should easily be able to sort this out through eBay's resolution center. Open a "ticket" and pursue the case through the means that have been so advised here. You should also leave negative feedback for the seller after one week (Ebay requirement to give you time to contact the seller and propose a resolution) if they do not agree to satisfy your sale.

You could propose to them that nothing less than getting what you paid for--the proper scale kit -- would satisfy your transaction, and if they are a seller of note--having a lot of feedback score, meaning a person who has a "history" of transactions and a valuable account--they would much rather have a "Positive" feedback" than a negative which could jeopardize their account standing with eBay.

Keep track of and save all your emails and correspondences with the seller, and if they refuse to satisfy your sale, report it to ebay through their channels available to you.

They should cover the refund and return shipping charges.  It's not like you're returning because you selected the wrong kit, it's their error.

If they don't sort it out, use eBay or paypal's resolution centre.

You could turn around and try to sell it too.

Hopefully the seller just made a mistake and will help you in correcting it free of charge.

If not, do what Hondo said or go through Paypal (assuming you used paypal). Paypal will 95% of the time side with the buyer if something is wrong. So, you should be well-protected, I'm sure ebay or Paypal will come through for ya.

Open  an Item Not As Described Case:  "If an item you've received doesn't match the seller's description, your purchase price plus original shipping may be covered by eBay Buyer Protection."

http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport&popularTool=true&query=1735&search=1&popularToolName=Open%20an%20Item%20not%20as%20described%20case

It seems the seller is in the wrong since the item isn't as described / depicted and they should eat the cost of return shipping the item.