heller, the company with the worst, sorry non existent, customer care.

spiralcity

 

 

GMorrison

I agree PJ. That's why these kinds of threads are not real great. These guys are the best...well no Tamiya is certainly not if you want a good Tiger 1 kit. Heller is the worst. Well no they are not if you want a great plastic HMS Victory.

 

 

 

 

I do not think the OP was stating anyone was the best. From what I read, the OP expressed displeasure with customer service from the Heller Corporation. The OP simply asked if anyone else found the service less than professional and if so please post your expeirence. I do not see anything wrong with a thread discussing customer service from manufacturers in the modeling business. Customer service is HUGE, and in my opinion customer service can make or break a company. It's nice to have a heads-up on problems such as this and I appreciate the shout-out to others.

 

Here's my take. You have a bad experience with something. Is it all the other parties fault? Maybe you are partially at fault too. But we will never know because we only get to hear, anonymously, your side of it. Which is unfair.

For me, absolutely atrocious customer service from Trumpeter and Hobbyboss.  Top notch service from Revell / Monogram and Hasegawa.

GMorrison

I agree PJ. That's why these kinds of threads are not real great. These guys are the best...well no Tamiya is certainly not if you want a good Tiger 1 kit. Heller is the worst. Well no they are not if you want a great plastic HMS Victory.

 

I do not think the OP was stating anyone was the best. From what I read, the OP expressed displeasure with customer service from the Heller Corporation. The OP simply asked if anyone else found the service less than professional and if so please post your expeirence. I do not see anything wrong with a thread discussing customer service from manufacturers in the modeling business. Customer service is HUGE, and in my opinion customer service can make or break a company. It's nice to have a heads-up on problems such as this and I appreciate the shout-out to others.

Hi ;

     See , " G " , you are right on point with your reply . This is so true .    T.B.

I agree PJ. That's why these kinds of threads are not real great. These guys are the best...well no Tamiya is certainly not if you want a good Tiger 1 kit. Heller is the worst. Well no they are not if you want a great plastic HMS Victory.

I guess it depends who handles the phone call Or email. A while back I got really bad experience from Eduard while others here had excellent dealings with them.

Very lucky ."Go Figure"

Hmmm;

     Just goes to show you . In 1995 I bought a Double Decker bus in 1/24 scale at a rare book and oddities store . It was a Heller kit too . Now the Decals were just plain gone .

     I called the number on the instructions and the very sweet lady on their end heard me out . I asked her how much the decals would cost being as how I had bought it second hand .

     Her reply  , " Well sir , being as how it is our product there will be no charge " You could've knocked me over with a feather ! !   Nine days later they arrived nestled between two heavy cardboard sheets .With a " Thank You " note for my interest in their product .Go Figure !            Tanker - Builder    By the way here's a totally rotten Customer story . I bought a 1956 AMT 1/25 Ford , Crown Victoria kit at Walgreens . When I got my prize home , the steering wheel was only partially molded .When I called their number ( AMT ) , they told me and I quote ." Take it back where you bought it and have them give you another one "  "We don't keep those parts anymore since we started having them molded in China " Needless to say I found a wheel in good shape in a Garage sale glue Bomb ! .

I visited one of the Heller plants in Europ and they wee very small and old fashion mold machine manual operations .I barely got through the front door without being restrained and questioned.Hate to break hearts but Tamiya is the best .I visited the Tamiya plant in Japan , and they gave me a memorable great tour.

Oh no,  I bought a Heller 1/72  L 49 Constellation in hopes of converting it into the first AirForce One someday. I better have a look in the box.....to be continued.

Unfortunately that seems to be the norm with a few manufacturers out there. Academy is another with atrocious customer service. Trumpeter is another with poor service. 

On the other side of the coin you have Tamiya, Revell USA and ROG with outstanding customer service.

Yes.I had the same problem.Thats why you should turn to Tamiya, Kitty Hawk,Hasegawa,and Trumpeter.Thats the good quality kits.Heller is a very stuck in the past model company.Just like Revell/ Monogram.