Squadron-dot-com's unofficial motto: "Whenever you want something, you can't have it".

I don't regularly order from Squadron since they don't carry a lot of the figures I want at any given time, but I did recently order (on-line) the current Historical Figures Magazine. It was delivered Fed Ex in just about a week, Texas to Massachusetts.

T, quite a lot of on-line/phone ordering require the three digit code. And if someone has your card, they're going to see that anyway.

Are you ordering from the sale catalogue? If so, sale items, as in any sale can be limited. If your update flyer was delayed,. the lucky folks who got theirs early may have scoffed up the specials. Same with new items, especially long awaited items where demand may be high.

And I thought I was the only...

Buddy of mine went to Squadron's open house last month and was totally blown away at row after row of model kits, aftermarket products, etc. that was on the shelves.  He described the rows of steel shelves, (a la Sam's style), stocked with every conceivable model product one could desire and how helpful the order picker employees were in helping him locate particular items.  He later emailed some pics he took while wandering around and determining how he would spend his model money budgeted for that trip.  Once I saw the photos couldn't believe my eyes.  The place is huge and boxes and boxes, rows and rows of kits neatly stacked ready for picking and to ship.  All this really goes against the grain because, just like you, I have had the same experience a couple of times over.  That ole saying "fool me once shame on you, fool me twice, shame on me" seems to be my new motto.  I just placed another order earlier this week... bj 

The last two or three things I've bought online have been from Squadron and the only problem I had was one I caused myself - I managed to mix up the numbers of my expiration date which made it seem the card was expired - I was getting ready to call them and ask where my shipment was when they called me to see if I had a new card yet.  Didn't take long to straighten out the problem and I got my kits 4 days later.

never once had a problem with them and i have ordered regularly since 1983.

 

Maybe the subject matter you are ordering is a bit out of the ordinary and not normally stocked?  If this is the case, then the inclusion in thier cataloque and online service needs to include a warning label that it may take some backorder time.

In the few instances where something I ordered was on backorder status, it always arrived a few days later.

 

Now, OTHER retialers online..........dont get met started!!!!!!!!!!

David