I thought I would pass this on to everybody, and if anyone else has had this same problem and can give me any suggestions it would be greatly appreciated.
I am completely shocked at how poor the service is at Revell. I recently purchased the 1:72 Scale VII-C Uboat plastic model, and after drilling all the vents out in the main hull sections, I noticed that they had put two sprues in the box with the same parts on it in place of another sprue set that is completely missing. No big deal, I will simply order the missing sprue set from Revell, pay the $3 shipping costs, and they can mail it to me in a couple of days (or even a week if necessary).
Well, it took me 1 week to finally get to talk to someone on the phone, that someone had no idea what a sprue set even was (they actually told they had never looked inside a model box, they told me that I could have 10 seperate parts from this sprue set sent to me at a time, that same person put me on hold 10 times to answer other people's phone calls (she told me she was also the operator), and then they told me that it would probably take me more than a month to get these parts if I get them at all. SHOCKING!!!!!!!
By this time I was completely laughing outloud on the phone in disbelief. I am shocked at how poor their service is, and I am completely hesitant to even buy another Revell model. If I do, and that is a big IF, I am going to tear the box open right in the store and check to make sure all the parts are in it.
As far as my future plans, well, I am going to return the model to the store where I bought it. I will then calmy explain to them that the model came without one of the sprues, and it also came without either of the two hull sections (I am sure they will not want to take back two hull sections that are all carved up). I will then get another, check to make sure all the parts are there, and forget this whole thing ever happened. I guess I will have two new hull sections to test my airbrush and paint mixtures on. Hey, maybe I should just order all the sprue sections and put together a second UBoat. It will probably take me at least a year to get all the parts, but I guess I am in no rush.