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Compressor Damaged Again...another AAAaarrrggggghhhh

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  • Member since
    November 2005
Compressor Damaged Again...another AAAaarrrggggghhhh
Posted by Anonymous on Monday, July 3, 2006 6:13 PM

Well Guy's and Gal's,

               UPS dropped off the compressor a short time ago and after openning the box which was a little tweeked, one seam on the side of the box was crushed enough to open it up, mind you that BearAir did put the original compressor box with bubble wrap all around it into another box which UPS crushed again.

The top of the compressor case is dented, not as bad as the first one that UPS smashed in real good but it is still dented and I paid good money and want a one that is intact. I can't contact BearAir until Wed. and the wife just contacted UPS to file a complaint, she would do it much nicer then I will at this moment.

The saga continues and at this point I don't even want to look at, let alone work on any models for a while...geeeshhh...Hope you all have a good 4th of July and I'm going to at least try.

Robert

  • Member since
    May 2005
  • From: Left forever
Posted by Bgrigg on Monday, July 3, 2006 6:31 PM
You've got to be kidding!

That is just garbage! UPS is mostly at fault, but I'm going to spread some onto Bear Air for not packaging it better.

I work in printing, and we have a sign division. We needed 3 5'x10' sheets of Econolite (think coroplast with aluminum on both sides instead of plastic) which go for around $120 each. The first shipment had been dragged and crushed the edges, since we needed the edges to be clean, and they fit into a premade frame we couldn't trim them off. Freight company claimed the supplier didn't package them properly (I agreed) and the supplied claimed the freight company didn't follow their own protocol about fragile goods (again, I agreed). Send 3 more sheets please and package them better!. 3 more damaged sheets arrived, slightly better packaging, same runaround about whose fault. Send 3 more sheets please and strap them to a skid please. 3 more sheets arrived, no skid, yes damaged, same runaround about whose fault. I now have $1080 worth of damaged material, a supplier who isn't listening to my demands for better protection and a freight company who isn't doing a good job. Only by going ballistic did I get the damaged good returned at no cost to me, but finally received 3 pristine sheets, yes strapped to a skid. Four times lucky, I guess!

I hope you don't have to go three rounds, let alone four.

I would tell UPS that this is the 2nd busted delivery and to make it good they should overnight the new compressor for free. I would tell Bear Air that they better have a long discussion with their UPS rep about this issue.

Good luck!

So long folks!

  • Member since
    March 2006
  • From: Boyertown, PA, USA
Posted by Dubau on Monday, July 3, 2006 7:34 PM

OMG I can't beleave it. I think maybe UPS is over worked and they need more people there. If eather Bear Air or UPS gives you trouble " Get you money back " and get one from www.dixieart.com , that's where I got my Compressor from and all is good here.

Well you have to think of it this way. At lest you didn't buy a new car and UPS delivered it LOL

Cheer up, it can't get worse.....................

Have a GREAT 4th

Bud

" You've experienced a set back, and without set backs and learning how to fix them you'll never make the leap from kit builder to modeler "
  • Member since
    December 2004
  • From: Stockton,Ca
Posted by Hippy-Ed on Monday, July 3, 2006 9:26 PM
Man Robert, I'm totally blown away by this!!Shock [:O] It seems UPS has a Quality Control issue that needs to be revamped!! I've never had any problems like this with them. Did have them give a few packages the scenic tour of the country but this...Censored [censored] takes the cakeDisapprove [V]  I think I'd get my money back & order from DixieartBig Smile [:D] They're good about shipping things properly packaged.
If you lose your sense of humor, you've lost everything
  • Member since
    August 2005
  • From: Greencastle, IN
Posted by eizzle on Monday, July 3, 2006 11:09 PM
BGrigg, your story kinda reminded me of what happened at work today. I opened a box of ceiling tiles to drop them in the grid, and all the corners were crushed on the pads, a whole box! There were two other boxes of revealed edge tile (the ones that hang down past the grid ceiling) that were smashed to bits and completely unusable. Like the boss said, nobody takes care of stuff when they ship it anymore! He might be a pain in the butt, but he is right about that one Big Smile [:D]

Colin

 Homer Simpson for president!!!

  • Member since
    November 2005
Posted by Anonymous on Tuesday, July 4, 2006 3:31 AM

Bud and all,

DixieArt doesn't carry the Badger Trillion Air 480-3 and I'm still waitin for them to replace the bad 1520 spray booth that did arrive in good shape by UPS but had that fan problem.

Can't do a thing with BearAir until Wed. but will mention that since all these problems they should consider overniting this next one. I do have another bone to pick with Bear Air about the last damaged compressor, they said to speed up my delivery for this compressor that I should charge it again and when UPS picks up the first compressor they will refund my credit card. Checked the credit card today and they haven't refunded it yet and UPS picked up the first compressor on 6-27.

After the wife gave it to UPS in a nice way compared to what I would have done, they will pick up this compressor on 7-5 and will do an investigation into this problem.

Locally this compressor is around $800 to $900 and BearAir is $649 shipped, geeesh, what fun trying to save a buck or two.

You all have a good and safe 4th of July

Robert

  • Member since
    March 2006
  • From: Boyertown, PA, USA
Posted by Dubau on Tuesday, July 4, 2006 8:37 AM

OK to clear something up here, DieieArt DID NOT ship my Compressor to me. It was Droped Shiped from the Co. that made the Compressor. That's why it took so long to get here. BUT it got here in one peice.

Why not call the Co. that makes your Compressor and see if you can buy one right from them. And let them know what happened with UPS and see if they can ship with someone else ?

I know it might be more money, but look what you are going though.

Just a thought

Y'll have a GREAT 4th. Stay Safe all

Bud

" You've experienced a set back, and without set backs and learning how to fix them you'll never make the leap from kit builder to modeler "
  • Member since
    November 2005
  • From: White Mountains, NH
Posted by jhande on Wednesday, July 5, 2006 12:03 AM
I don't know why but I have always had better experiences with FedEx.

Just a thought!



-- Jim --
"Put the pedal down & shake the ground!"

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