Not connecting

Yes, something funny is going on. I was booted off here on my phone and desktop this morning. I was able to log on again on the desktop, but not my phone yet...

Booted off my laptop too... was able to get back on the laptop also, but the phone is still unable to get the log on screen up...

Guys,

We had a change in the website that will neccessitate logging back in. If you are a subscriber, you'll need to reenter your access code as well. After that everything should be working as per usual. I'm looking into the mobile access issue.

Cheers, Aaron

Stik and Templar,

Try accessing the system from your phones now. I'm told the problem should be fixed.

Cheers, Aaron

Aaron, whats this access code you mentioned. I had to log back in, and that was fine. But i have never had to enter an access code before.

Bish

Aaron, whats this access code you mentioned. I had to log back in, and that was fine. But i have never had to enter an access code before.

 

Bish, It's the subscriber access code. It should be part of your mailing label or something along those lines.

Cheers, Aaron

Aaron Skinner

Stik and Templar,

Try accessing the system from your phones now. I'm told the problem should be fixed.

Cheers, Aaron

 

No joy. My phone still can not get the login screen to appear.

Aaron Skinner

 

Bish

Aaron, whats this access code you mentioned. I had to log back in, and that was fine. But i have never had to enter an access code before.

 

 

 

 

Bish, It's the subscriber access code. It should be part of your mailing label or something along those lines.

Cheers, Aaron

 

Ok, thanks, i'll look for it next time i get my mag.

My problem started days ago.The server is not recognizing my IP address. Can't reach site never mind log in . This is sent from my phone no problem . I have had laptop analyzed, wifi network checked amd a trace route by Verizon poimts to yoir server. What now?

.

templar1099

My problem started days ago.The server is not recognizing my IP address. Can't reach site never mind log in . This is sent from my phone no problem . I have had laptop analyzed, wifi network checked amd a trace route by Verizon poimts to yoir server. What now?

I'm forwarding this info to our online department, so hopefully we'll get the problem sorted soon.

Cheers, Aaron

Still no luck for me trying to log into the site with my phone. My Laptop and Desktop are fine. But whatever revamp was done yesterday killed my mobile access.

Stik, I have the exact opposite problem in that I am posting from my phone and no laptop connection. It's  been about a week for me. Indications point to FS but just a small fish in a big pond, subscription not-withstanding. I can't ( or won't ) keep posting on phone but will give a day or two for some kind of reach out.

.

templar1099

Stik, I have the exact opposite problem in that I am posting from my phone and no laptop connection. It's  been about a week for me. Indications point to FS but just a small fish in a big pond, subscription not-withstanding. I can't ( or won't ) keep posting on phone but will give a day or two for some kind of reach out. 

Templar, I just sent you a PM.

Cheers, Aaron

stikpusher

Still no luck for me trying to log into the site with my phone. My Laptop and Desktop are fine. But whatever revamp was done yesterday killed my mobile access.

 

Aaron, on the issue of signing back in, the system is not keeping me logged in, now i have to sign up every time i come on.

Bish

Aaron, on the issue of signing back in, the system is not keeping me logged in, now i have to sign up every time i come on.

Bish,

Obviously it's not supposed to work that way. I check your account and there's nothing I see that has changed. Let me see what we can do.

Cheers, Aaron

Aaron Skinner

 

stikpusher

Still no luck for me trying to log into the site with my phone. My Laptop and Desktop are fine. But whatever revamp was done yesterday killed my mobile access.

 

 

 

 

Stik,

 

What does the screen show when you try to log-in from your phone? The issue appears to be relatively isolated, so the online team is having trouble running down the cause. Most everything that was done yesterday is the same as it was before that, it is the authentification system that has changed. That was what prompted the need for everyone — including me — to have to log back in.

 

Cheers, Aaron

 

the login links at the top and bottom of any page are dead. I tap on them and nothing happens. I am using an iphone and their browser on both wifi nets and non wifi internet. Same results, no response when I tap either icon.

Seems to be an odd problem. I can log in on both mobile and desktop however like Bish it will not keep me logged in to either once the browser session is closed.

Aaron Skinner

 

 

templar1099

Stik, I have the exact opposite problem in that I am posting from my phone and no laptop connection. It's  been about a week for me. Indications point to FS but just a small fish in a big pond, subscription not-withstanding. I can't ( or won't ) keep posting on phone but will give a day or two for some kind of reach out. 

 

 

 

Templar, I just sent you a PM.

Cheers, Aaron

 Replied with request your PM.

Looks like I'm fixed.  I now have full access on my iPhone, laptop, and PC. 

I also had trouble and got a message that my password needed to be reset. I called customer service and was told a change the magazine made requires I reestablish my link and set a new password that's now different from the old one because it needs both letters and a numeral. I understand things like this happen but when I asked the customer rep if any announcement that this was coming was made he said no. That's horrible customer service. Changes should be announced before going live My connection now works again and all's well but I wonder if you've learned any lessons. I hope so.

Anyone else still having problems, other than me?

jeffpez

I also had trouble and got a message that my password needed to be reset. I called customer service and was told a change the magazine made requires I reestablish my link and set a new password that's now different from the old one because it needs both letters and a numeral. I understand things like this happen but when I asked the customer rep if any announcement that this was coming was made he said no. That's horrible customer service. Changes should be announced before going live My connection now works again and all's well but I wonder if you've learned any lessons. I hope so.

Jeff,

Sorry for the inconvenience. I was not made aware of the password changes made necessary by the changeover or I would have made everyone aware. I'm going to post a general announcement now and hopefully that will address some of the problems users have encountered. Thanks for the heads up.

Cheers, Aaron

templar1099

Anyone else still having problems, other than me?

 

Yep, still having to sign in every time, not able to enter code for subscriber only content and can't access account to change password, but my old password is still working.

I could log in on my phone but not my computer. I get a "failed to load" message when trying.

Ok. Per general announcement called and reached customer service who couldn't help and did not seem aware of issues.

I have just received congratulations on changing my password from FS. Only I didn't cause I can't log in.

templar1099

I have just received congratulations on changing my password from FS. Only I didn't cause I can't log in. 

Are you able to log in with the new password?

I've been locked out for the past two days. Every time I click 'Login' or 'Register' I get a message saying "The content failed to load". I couldn't even use my phone because it doesn't connect to the internet. I'm posting this from my local library.