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Annoying subscription popup

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  • Member since
    January 2012
  • From: East Peoria, IL
Annoying subscription popup
Posted by stoutfella on Wednesday, September 12, 2012 11:51 AM

OK, I've renewed my subscription. My credit card has been charged. When will the popup nagging me to resubscribe every single time I come to the site stop????

Cheers,

Stoutfella

On the bench: 1/48 Tamiya Bristol Beaufighter

On deck: 1/48 Tamiya P51-B

Moderator
  • Member since
    April 2006
  • From: my keyboard dreaming of being at the workbench
Posted by Aaron Skinner on Wednesday, September 12, 2012 11:59 AM

stoutfella

OK, I've renewed my subscription. My credit card has been charged. When will the popup nagging me to resubscribe every single time I come to the site stop????

Stoutfella,

First of all, thanks for subscribing. Second, I hear and understand you concern about the pop-up ad. This is something that comes up every now and then (no pun intended). The popup comes up for me, too. As a business, the website functions as both a repository for information and a marketing tool. The editorial staff has no control over the second function.

Cheers, Aaron

Aaron Skinner

Senior Editor

FineScale Modeler

  • Member since
    January 2012
  • From: East Peoria, IL
Posted by stoutfella on Wednesday, September 12, 2012 4:35 PM

Aaron,

Thanks much, I really do appreciate the personal response. But it doesn't answer my question.

Cheers,

Stoutfella

On the bench: 1/48 Tamiya Bristol Beaufighter

On deck: 1/48 Tamiya P51-B

  • Member since
    February 2011
  • From: Bent River, IA
Posted by Reasoned on Wednesday, September 12, 2012 9:23 PM

Pop-up blocker.

Science is the pursiut of knowledge, faith is the pursuit of wisdom.  Peace be with you.

On the Tarmac: 1/48 Revell P-38

In the Hanger: A bunch of kits

Moderator
  • Member since
    April 2006
  • From: my keyboard dreaming of being at the workbench
Posted by Aaron Skinner on Thursday, September 13, 2012 10:06 AM

stoutfella

Aaron,

Thanks much, I really do appreciate the personal response. But it doesn't answer my question.

Stoutfella,

Unfortunately, I can't answer your question any better. The site advertising is out of the control of the editorial staff.

Cheer, Aaron

Aaron Skinner

Senior Editor

FineScale Modeler

  • Member since
    September 2006
  • From: Bethlehem PA
Posted by the Baron on Thursday, September 13, 2012 11:58 AM

Aaron Skinner

stoutfella

Aaron,

Thanks much, I really do appreciate the personal response. But it doesn't answer my question.

Stoutfella,

Unfortunately, I can't answer your question any better. The site advertising is out of the control of the editorial staff.

Cheer, Aaron


 
Hi, Aaron, thanks for the response.  I appreciate your position as editor and understand that you have authority over content.  But I also take it that our complaints are getting forwarded then to Kalmbach, for their review?  Or is there somewhere we can go to let them know our complaint?  I do not believe that there is no way for the website to idenitify us when we access it, and suppress the popup, for those subscribers like me who are paid up for the next three years.  My login panel shows text to indicate that I'm paid through March 2015, so those data are being accessed at some point behind the scenes.
 
It's not a major problem, of course, just an annoyance, but as someone who works in IT support and testing for a living, and who administers a website, too, I can say that it's a user-unfriendly feature.
 
Again, I know it's not your area, but thanks for listening to our complaint about it.
 
Best regards,
Brad
 

The bigger the government, the smaller the citizen.

 

 

Moderator
  • Member since
    April 2006
  • From: my keyboard dreaming of being at the workbench
Posted by Aaron Skinner on Thursday, September 13, 2012 5:39 PM

the Baron

Aaron Skinner

stoutfella

Aaron,

Thanks much, I really do appreciate the personal response. But it doesn't answer my question.

Stoutfella,

Unfortunately, I can't answer your question any better. The site advertising is out of the control of the editorial staff.

Cheer, Aaron


 
Hi, Aaron, thanks for the response.  I appreciate your position as editor and understand that you have authority over content.  But I also take it that our complaints are getting forwarded then to Kalmbach, for their review?  Or is there somewhere we can go to let them know our complaint?  I do not believe that there is no way for the website to idenitify us when we access it, and suppress the popup, for those subscribers like me who are paid up for the next three years.  My login panel shows text to indicate that I'm paid through March 2015, so those data are being accessed at some point behind the scenes.
 
It's not a major problem, of course, just an annoyance, but as someone who works in IT support and testing for a living, and who administers a website, too, I can say that it's a user-unfriendly feature.
 
Again, I know it's not your area, but thanks for listening to our complaint about it.
 
Best regards,
Brad
 

Brad,

We take all user complaints and concerns seriously. I'm not sure about the mechanics of the software but I will pass on your comments.

Cheers, Aaron

Aaron Skinner

Senior Editor

FineScale Modeler

  • Member since
    December 2006
  • From: Phoenix, AZ
Posted by Fly-n-hi on Thursday, September 13, 2012 5:56 PM

I had an issue with the site a few days ago and sent an email to Kalmbach via the "Contact Us" link at the bottom of the web page.  The issue was that I could not access the subscriber content for some reason.  They responded and resolved it the next day.  I was pretty impressed.

  • Member since
    April 2009
  • From: Longmont, Colorado
Posted by Cadet Chuck on Thursday, September 13, 2012 6:01 PM

The FSM staff are a bunch of good guys and put out a nice product.  I don't think we need to be excessively concerned over such a minor issue.  Thank you, Aaron, for your responses.

Computer, did we bring batteries?.....Computer?

  • Member since
    September 2006
  • From: Bethlehem PA
Posted by the Baron on Friday, September 14, 2012 11:24 AM

Thanks, Aaron, I knew you would, but thanks for making it clear!

Best regards,

Brad

The bigger the government, the smaller the citizen.

 

 

  • Member since
    June 2008
  • From: Iowa
Posted by Hans von Hammer on Tuesday, October 9, 2012 3:24 PM

Bookmark the forums and skip the home page..

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