How recently did you start using Windows 10? I converted a few months back from Windows 7 and later started having issues with links and features that would not work. It even screwed up my Eset anti virus program. I had to call Eset and the tech told me Windows 10 has a lot of issues with programs and walked me thru removing and uploading the program which worked.
There is a thread called "I hate Windows 10" so take a peek at it. I also suspect your cable provider with some of the issues you are experiencing.
Just for the heck of it go to Windows download center and look for the Malicious Program Removal Tool and download it for free then run it and see if anything pops up.