Find us on Youtube Find us on Facebook Follow us on Twitter Follow us on Pinterest Sign up for our email newsletter
See inside current issue of Finescale Modeler Magazine
See inside current issue of Finescale Modeler Magazine

THE MAGAZINE

        CONTACT US

          RECENT ARTICLES

          POPULAR TOPICS

          RECENT REVIEWS

          POPULAR TOPICS

            RECENT REVIEWS

            POPULAR TOPICS

              RECENT VIDEOS

              POPULAR TOPICS

                RECENT THREADS

                CATEGORIES

                  NEW PRODUCTS

                  OUR STORE

                    CURRENT ISSUE

                    See inside the current issue of Finescale Modeler Magazine

                        SEARCH FINESCALE.COM

                        Enter keywords or a search phrase below:

                        Search

                        Great service from Trumpeter/Hobby Boss

                        3047 views
                        3 replies
                        1 rating 2 rating 3 rating 4 rating 5 rating
                        Magboy
                        • Member since
                          October 2019
                        Posted by Magboy on Friday, October 4, 2019 11:21 PM

                        I'm trying to get a replacement canopy for a trumpeter a10 two seater canopy  do you have a contact Ural or email to Trumpeter. I tried once contacting them with no response. Thanks

                        Greg

                        Report Abuse
                        Greg
                        • Member since
                          May 2013
                        • From: Indiana, USA
                        Posted by Greg on Wednesday, September 25, 2019 8:35 AM

                        I always enjoy positive customer support stories.

                        Glad it worked out for you, John. Wow, that is quite a molding boo-boo. Surprise

                        Report Abuse
                        ikar01
                        • Member since
                          October 2004
                        • From: Orlando, Florida
                        Posted by ikar01 on Wednesday, September 25, 2019 12:12 AM

                        That might be a first, considering all the talk I've heard in the past about how Trumpeter never would respond to customer requests for repalcement parts  or almost anything else.

                        congrats.

                        Report Abuse
                        keavdog
                        • Member since
                          April 2003
                        • From: USA
                        Great service from Trumpeter/Hobby Boss
                        Posted by keavdog on Sunday, September 22, 2019 5:25 PM

                        I had a mold defect on the left fuselage of my new 1/72 Hobby Boss Jayhawk.  Snapped a pic, sent it off to Trumpeter service : joanna@trumpeter-china.com

                        Couple weeks later I received a full replacement sprue:

                        No charge, no shipping costs.  Wonderful service - I'm a customer for life!

                        EDIT: went to put the part away and realized the kit was Hobby Boss.  I guess Trumpeter works with/owns Hobby Boss?

                         

                        Thanks,

                        John

                        Report Abuse
                        JOIN OUR COMMUNITY!

                        Our community is FREE to join. To participate you must either login or register for an account.

                        SEARCH FORUMS
                        FREE NEWSLETTER
                        SIGN UP
                        By signing up you may also receive reader surveys and occasional special offers. We do not sell, rent or trade our email lists. View our Privacy Policy.
                          More great sites from Kalmbach Media
                            Terms Of Use | Privacy Policy | Copyright Policy