Sorry to hear about your problem with Dragon.
It seems to me everybody messes up from time to time.
I ordered a replacement part for an Italeri kit (I had to go through Testors here in the US).
I got the "part" in about three and a half weeks. Problem is they sent me the wrong parts! They sent me the parts that matched the Testors kit number and not the Italeri kit number.
So.....I contacted them again and I'm waiting again.