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I stupidly damaged a part for a Tamiya model I'm working on in a way that would be beyond my ability to convincingly repair at this stage in my modleling development (and learned an important lesson about CA and masking tape, so that's a plus).
I reached out to TamiyaUSA on their web site for a spare, understanding that I'd have to buy the whole sprue. 15 minutes later a rep emails back asking what part number I'm looking for. I thought that was an odd question, since their policy clearly states that they will not sell individual parts, but found the part number and emailed back. 10 minutes later I get an email saying that they have the part available from a canibalized kit and they'll send it out at no cost.
The part arrived a week later and I'm back in business. So above and beyond. Their stuff might seem a bit spendy, but really, you get what you pay for.
Tamiya Customer For Life
-J
Tamiya and Revell have outstanding customer service.
Too many models to build, not enough time in a lifetime!!
Johnny1000 stupidly damaged a part for a Tamiya model I'm working on in a way that would be beyond my ability to convincingly repair at this stage in my modleling development (and learned an important lesson about CA and masking tape, so that's a plus).
Forum | Modelers Social Club Forum (proboards.com)
plasticjunkie Tamiya and Revell have outstanding customer service.
I'll add that Hasegawa has done right by me as well
It is good to see this kind of support from the manufacturers. Back in the days of dime store kits, who cared if they could supply a part, but now, when we are spending a few Jackson's or even a couple of Franklins on a kit, they need to be able to support a missing or broken part.
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