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Excellent customer service from Sprue Brothers

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  • Member since
    November, 2008
  • From: Far Northern CA
Excellent customer service from Sprue Brothers
Posted by mrmike on Saturday, June 01, 2019 7:09 PM

I've been a Sprue Brothers customer for years, and am always satisfied with them, but my recent experience is worth mentioning. A little over two weeks ago, a kit I ordered came factory sealed missing a sprue. The manufacturer's Support link was dead, no connection at all, so I contacted the Help email at SB. When I got no reply, I tried sending again, and then finally yesterday a third time, asking them to please respond - now I'm getting frustrated.

Today when I went to the PO Box, there was a package with the missing sprue. Yes, they could have emailed, but the fact that they shipped what I asked for with no hassles at all more than makes up for that. They certainly deserve a big Thank You from this happy customer!

  • Member since
    April, 2003
  • From: USA
Posted by keavdog on Saturday, June 01, 2019 7:13 PM

My favorite site.  Excellent service. Great story Mike.  Also a big fan of upscale hobbies if you're a car and bike modeler.

Thanks,

John

  • Member since
    February, 2012
  • From: Olmsted Township, Ohio
Posted by lawdog114 on Saturday, June 01, 2019 8:52 PM

Indeed, fantastic. Too bad they can’t get Ultracast anymore. They used to be my primary source for this stuff. I still use them when I can. 

 "Can you fly this plane and land it?...Surely you can't be serious....I am serious, and don't call me Shirley"

 

 

 

 

  • Member since
    April, 2019
Posted by BillG56 on Saturday, June 01, 2019 9:36 PM

That's great news.  That have very fast shipping as well.

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