Does Tamiya ever answer their phone?

I know this doesn't help to solve your problem, but its very unusual for them not to get back to you quickly.  The times I have dealt with them, I had someone on the phone right away when I called and didn't have to leave a message.  Did you call the 1-800-826-4922 number?

Eaglecash867

I know this doesn't help to solve your problem, but its very unusual for them not to get back to you quickly.  The times I have dealt with them, I had someone on the phone right away when I called and didn't have to leave a message.  Did you call the 1-800-826-4922 number?

 

Yes that is the number I called. I'm sure it's just they are busy or short staffed because of the virus. But then again I have the absolute worse luck getting in touch with people that no one else has issues getting ahold of so... 

Try emailing them....

I'll probably just buy the kit new and just wait to get a replacement canopy till later. 

I've always contacted them by email for replacement parts for rapid results. Unfortunately Tamiya USA's office is located in CA, so there is a good possibility that they are still working remotely and the phone number goes only to the office.

Still in Aliso Viejo?  The TamiyaCons were so much fun there.

To our valued customers: 

Our customer service staff remain at home working remotely due to the continued California “Stay at Home Order”. Until the order is lifted our staff handling customer service inquiries are ONLY reachable thorough our email support portal. They are not reachable through our 1-800 phone number. The Customer Service Department staff are available Monday-Friday to answer email inquiries at USA_Support for general product inquires, web-order questions, and product advice.

Stik got it right.

Well I sent an email yesterday so hopefully they'll get back with me soon. 

keavdog

Still in Aliso Viejo?  The TamiyaCons were so much fun there.

 

Last that I knew before I left CA last year, yes, they are still in Aliso Viejo. And yes, Tamiya Cons there were great events to attend! 

Well I should have just emailed them from the get go. Great folks at Tamiya!!! 

I got the parts in yesterday from Tamiya. The parts tree I needed was out of stock but they apparently got it in stock quick and sent it out to me quickly. Great folks at Tamiya!

DM1975

I got the parts in yesterday from Tamiya. The parts tree I needed was out of stock but they apparently got it in stock quick and sent it out to me quickly. Great folks at Tamiya!