Sorry to hear this... As a person who also has a couple online businesses (non model), I can relate to how difficult and frustrating it can be. People often wonder why so many companies have gone to the 'limited edition' style of sales in the model business... That's why... It's often times the only way to motivate people to buy stuff. I personally get requests to do new products in my businesses every week. I quickly learned not to get suckered, after the first few times I made the silly mistake of assuming the people would actually buy the stuff. Once they were available, 99% of the people that said they wanted them disappeared into the woodwork and didn't even bother to reply to an email. Then you get the people who email you 20 times with all these questions, and usually don't buy it in the end. Or the few that do end up returning it for some silly reason. Or how about the self proclaimed "review" sites that are often just people who see flaws and errors in everything, and have nothing better to do than talk trash about somebody else's hard work. I feel for anybody that's made the effort and had to take all the BS that goes along with it.
Dave
The North Spin - Dedicated to Aircraft Flight Test for the Aviation Enthusiast
http://www.thenorthspin.com