Hasegawa Replacement Parts!

Eduard has covered Hasegawa parts replacement many times.

See below:

Welcome to Eduard Model Accessories. Please follow the link below to choose a password, and we will log you in right away.

https://helpdesk.eduard.com/verification/email/JRpkGjhEoUbYlQHe6izBLMzijAgfavEP

If this doesn't work for you then send an email to:  support@eduard.com

Hi I have a kit by Hasegawa an have a missing part also I have tried Stevens international an called the number it sent me to a company called  Horizons Hobbies but when you call them nobody answers the phone an you get a recorded message so after experiencing that I was wondering did Hasegawa go out of business hense it is hard to reach them in North America because other model companys such as Airfix respond to customers with missing parts an so does AMT an others but the company  Hasegawa doesnt seem to have a parts replacement service in North America which sucks so besides Horizons Hobbies an Steven international importers who is in charge at hasegawa for contacting to get replacement parts for their kits?

Just thought I would chime in to say that my replacement parts arrived today, YAY!!!  A big thumb's up to Great Planes!

Went outside and got the mail today and found my replacement parts from Tower Hobbies. It only took a week to get them after they originally shipped me the wrong parts. I guess the number works after all. Good luck to everone else on getting Hasegawa replacement parts !

It took about 2 months to get my parts, and when the package arrived, half of the order was missing. I emailed Mary Ann and she resent the order which came in the following week! Why in the heck did it take two months for the first order and a week for the second corrected one? I'm just glad I got the issue resolved and I only was charged the one time shipping fee. On the other hand, I emailed Tamiya that I bought one of their models on Ebay with the PE sheet and a couple of parts missing and asked them if I could purchase the missing items from them. In about 3 weeks I had all the parts I needed free of charge. 

Well I got my parts yeterday when I got home from from off-roading. But I was sent the wrong parts. I wanted the Canopy and got an entire sprue of wrong parts. However, I loved the speed at which I got these wrong parts. It bodes well for getting replacement parts from Hasegawa after not being able to get squat for months.

Yay, i like being on first name basis with customer support. But its no use to me since im not in the Americas. nice to know anyway

I called the number this afternoon, and had to select option #3.  I talked to Casie, and Mary Ann is supposed to call me back tomorrow.  I'll post how I get along!

I contacted Mary Ann at PartsSupport@unitedmodel.com  , It took a while but I got parts for 3 Hasegawa kits. Shoot her an email if your other option fails.

My apologies if you thought I was offended.  Just curious and I thought I was missing something.  My thanks as well for the number.  This damn yankee is always too abrupt in my posts.

Oh sorry! Just making sure this information was out there. Sorry to have offened you by creating a new post altogether. My Bad...

Thanks for giving us that number.  I have been trying to get some replacement Hasegawa parts for over a year now, planning on calling that number when I finish typing this.  Thanks again!

What was wrong with the previous post??  We don't need a second one.  You posted all this information on the first thread.