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                        Missing parts

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                        5 replies
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                        Anonymous
                        • Member since
                          November 2005
                        Missing parts
                        Posted by Anonymous on Thursday, January 29, 2004 9:14 AM


                        I was building Hasegawa's F-8E Crusader and found that I was missing a part. So I go to their website and it says to contact the distributor in the US which is Dragon. I click on the link and it gives an e-mail address to get in contact with them. I use the e-mail address provided and explain that I am missing a part and what can I do to get a replacement. That was two weeks ago and I have yet to hear anything from them. What gives? Luckily it is not a part that can actually be seen but it would still be nice to have it and to know that there is some type of customer support out there. Anyone else have a bad experience with this/them? Just curious.

                        Steve
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                        Swanny
                        • Member since
                          February 2003
                        • From: Sandusky Ohio, USA
                        Posted by Swanny on Thursday, January 29, 2004 9:21 AM
                        Did you open a customer service ticket with them?
                        http://www.dragoncare.com/chsmain.asp
                        Swanny's Models
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                        Anonymous
                        • Member since
                          November 2005
                        Posted by Anonymous on Thursday, January 29, 2004 9:30 AM
                        Okay, that was not an option on Hasegawa's website. It only gave and e-mail address for Dragon. I had no idea this existed. Thanks a lot for the help.

                        Steve
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                        J-Hulk
                        • Member since
                          February 2003
                        • From: Tochigi, Japan
                        Posted by J-Hulk on Thursday, January 29, 2004 10:00 AM
                        Don't know about Stateside, but Hasegawa' s customer service is excellent here in Japan. As you might expect!
                        ~Brian
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                        chasblake99
                        • Member since
                          December 2002
                        • From: Boise ID
                        Posted by chasblake99 on Thursday, January 29, 2004 1:03 PM
                        Try calling Dragon USA at 626 968 0322. It took the better part of six weeks to get the part I was looking for but I did get it. If you wanf the whole story check this thread http://www.finescale.com/fsm/community/forum/topic.asp?TOPIC_ID=10027
                        Good Luck
                        Charles NKAWTG (My KC-135R at RAF Fairfird during Allied Force) Pilots without crew chiefs are nothing but pedestrians with nice sunglasses and a cool jacket. Crew Chiefs RULE!
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                        Anonymous
                        • Member since
                          November 2005
                        Posted by Anonymous on Thursday, January 29, 2004 1:15 PM
                        Well, i've just requested a decal to HAse directly, by the mail they give in theyr Web page, and it has been returned, with a message saying that it won't exists anymore!!!!

                        Weird stuff!!!!

                        Were can i contact them???

                        And by the way, USAirfix has really gonne, or where can i contact anyone by some spare parts????

                        Thanks for the help...
                        Report Abuse
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