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Any experience with Meng on replacement parts?

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  • Member since
    August 2004
  • From: Forest Hill, Maryland
Any experience with Meng on replacement parts?
Posted by cwalker3 on Monday, May 12, 2014 1:08 PM

I've been waiting for weeks to get started on Mengs M2A3 Busk and finally got rolling this past weekend. Right at the start I bugger up the shock absorbers. I glued what I wasn't supposed to have glued. I tried using De-Solv but that just melted the plastic. So I start with one of their distributors, Stevens Distributing out of New Jersey. I emailed them yesterday about replacement parts but so far no reply. I guess I'll try Meng next.

So my question is has anyone had any experience getting parts from Meng? If so how did you go about it?

Cary

 


  • Member since
    December 2002
  • From: Valrico, FL
Posted by HeavyArty on Monday, May 12, 2014 1:52 PM

I got some replacements for some deformed parts in my D9 dozer kit.  They were very helpful and I had the parts in a couple of weeks.

Gino P. Quintiliani - Field Artillery - The KING of BATTLE!!!

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  • Member since
    August 2004
  • From: Forest Hill, Maryland
Posted by cwalker3 on Tuesday, May 13, 2014 12:40 PM

Thanks Heavy. I got no response from Stevens so I emailed Meng this morning. Here's hoping for a response.

Cary

 


  • Member since
    August 2004
  • From: Forest Hill, Maryland
Posted by cwalker3 on Wednesday, May 14, 2014 1:13 PM

One day after emailing Meng I got an answer. They're sending the parts and only charging freight. Great customer service so far.

Cary

 


  • Member since
    August 2004
  • From: Forest Hill, Maryland
Posted by cwalker3 on Tuesday, June 3, 2014 11:19 AM

Well, about 3 weeks after contacting Meng I received my parts yesterday. Not a bad shipping time. So if you have problems with a kit, shoot them an email. I wish more of the vendors here in the States had a better idea of what good customer service was.

Cary

 


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