On the order status page, when the item status in "Processed" it means that the items have been packed for shipment. The date represented next to the "Processed" message is the date that the package is being taken to the shipper you specified when you placed the order. Your "Quantum Ship Notification" e-mail will normally show up a day or two after the order has processed (particularly since they do not work on weekends). If you haven't gotten an e-mail notification, give them a call.
At the bottom of the status page, where you elect to have the "In Stock" items shipped and those not in stock either cancelled or held for backorder, you will see one of three status messages. 1) Your order does not meet the $10 minimum, 2) Your order is being packed, or 3) Current "In Stock" Total is $XX.XX.
As for "loosing" account names, I really have no explaination. I've had the same name with GreatModels for over two years with no problems. They also have outstanding customer service in my experience. I frequently call them directly to make order changes or inquiries and they always help me out immediately during the call.
Hope this helps...
[edit] JWest beat me to the punch...