SEARCH FINESCALE.COM

Enter keywords or a search phrase below:

Round 2 hobbies and polar lights

1261 views
9 replies
1 rating 2 rating 3 rating 4 rating 5 rating
  • Member since
    May 2006
  • From: Las Vegas, NV
Posted by CaptainHawk1 on Tuesday, November 17, 2009 11:23 PM
 MrSquid2U wrote:

 Sherman1111 wrote:
I have all the contact info thanks, its just getting them to call or email back, i just went and got another kit. a store with customer service like this. I would not order from them. end of issue

 

Minor point, but, they're not a "store or hobby shop". They're a manufacturer. Perhaps if you address your inquiry to 'customer service' it would help to get it into the right hands although I have no idea what to expect?

Best of luck to you.

 

It's not a minor point at all.  Round2 doesn't deal direct with the public for sales, they are a manufacturer.  Do you think if you email Johnson and Johnson you'd be able to order a case of baby powder from them? Wink [;)]

They won't even deal with retailers like myself.  When I contacted them they referred me to their list of wholesale distributors, 2 of which I now do business with.  If you're looking for kits, let me know and I can get you what you need.

 

-Shawn

Las Vegas Shipyards Models

 

"Never mind...it's just easier to call you stupid." -Brian Griffin
  • Member since
    August 2009
  • From: Bluegrass
Posted by robiwon on Monday, November 9, 2009 10:13 AM
It's O.K. dude. We all have tempers. We all get frustrated at some point and time. Sometimes we just have to "vent" to someone.
  • Member since
    June 2006
  • From: Sunny Califorina
Posted by Sherman1111 on Friday, November 6, 2009 4:34 PM
all that replyed to this email I let my temper get the best of me and am sorry for my outburst  moderaators if wish to delete the whole blog that would be fine. 
  • Member since
    August 2009
  • From: Bluegrass
Posted by robiwon on Thursday, November 5, 2009 10:19 AM

It's too bad you had trouble getting thru to them. I have read on other forums what great customer service they have. But not everyone or company is perfect. Sometimes stuff just happens.

As for your guess that they 'wont be here next year", not likely they are going away. They have a ton of stuff coming out with major franchises being covered with everything from new Trek to an all new orginal series Batmobile and lots in between.

Oh and anyone needing a part replaced it's interesting that they will do it if made after a specific date when yhey took over. See the link below for further details.

http://www.round2models.com/replacement/

  • Member since
    March 2007
  • From: Atlanta, Ga.
Posted by MrSquid2U on Thursday, November 5, 2009 9:45 AM

 Sherman1111 wrote:
I went through Customer service, email,  parts ordering, and phone messages. with no responce, and yes they do sell to the public, I got my part, buying another kit, from my local HS so things are fine now, but I have no use for Round 2 Hobbies. my guess is they wont be here next year.

 

 

Ouch then.

I would have hoped for more from them too?Sigh [sigh]

       

 

  • Member since
    June 2006
  • From: Sunny Califorina
Posted by Sherman1111 on Thursday, November 5, 2009 7:55 AM

1234

  • Member since
    March 2007
  • From: Atlanta, Ga.
Posted by MrSquid2U on Thursday, November 5, 2009 7:31 AM

 Sherman1111 wrote:
I have all the contact info thanks, its just getting them to call or email back, i just went and got another kit. a store with customer service like this. I would not order from them. end of issue

 

Minor point, but, they're not a "store or hobby shop". They're a manufacturer. Perhaps if you address your inquiry to 'customer service' it would help to get it into the right hands although I have no idea what to expect?

Best of luck to you.

       

 

  • Member since
    June 2006
  • From: Sunny Califorina
Posted by Sherman1111 on Tuesday, November 3, 2009 3:53 PM

4321

  • Member since
    February 2003
  • From: Indiana, USA
Posted by cassibill on Tuesday, November 3, 2009 12:01 PM

http://www.round2models.com/replacement/

This is the place that bought Polar Lights and AMT's stuff.  They've been rereleasing the Star Trek stuff and get the liscences to do new stuff.

cdw My life flashes before my eyes and it mostly my life flashing before my eyes!!!Big Smile The 1/144 scale census and message board: http://144scalelist.freewebpage.org/index.html

  • Member since
    June 2006
  • From: Sunny Califorina
Round 2 hobbies and polar lights
Posted by Sherman1111 on Tuesday, November 3, 2009 11:50 AM

abcd

JOIN OUR COMMUNITY!

Our community is FREE to join. To participate you must either login or register for an account.

SEARCH FORUMS
FREE NEWSLETTER
By signing up you may also receive reader surveys and occasional special offers. We do not sell, rent or trade our email lists. View our Privacy Policy.