I'm sorry but I have always had the opposite experience. Terrible service. Called about a decal sheet and, not mentioning any names, was asked to mail the kit in, pay a $10.00 replacement fee, and THEN they'd decide if I needed a replacement...which would be if and ONLY IF THEY decided it was a manufacturers defect. I told her in a nutshell that that was extortion..$10 for a decal sheet..and only at their discretion plus the cost of mailing the kit to them AND paying to have it mailed back to me? She called me a few choice names and got a little too personal. Never again will I buy a Revell or Monogram product. Revell Germany, on the other hand, are great. No complaints there.