Great customer Service from Revell!

Yes, I tried that, too.  Once the aforementioned A.P. saw my name, I got a very pleasant phone call, or, rather,  I should say "good old country cussin," from her and it was made VERY clear to me that I am no longer able to request service from Revell USA.  Guess customer appreciation is not one of thier strong points..oh well.  Such is life.

Cbax1234

I'm sorry but I have always had the opposite experience.  Terrible service.  Called about a decal sheet and, not mentioning any names, was asked to mail the kit in, pay a $10.00 replacement fee, and THEN they'd decide if I needed a replacement...which would be if and ONLY IF  THEY decided it was a manufacturers defect.  I told her in a nutshell that that was extortion..$10 for a decal sheet..and only at their discretion plus the cost of mailing the kit to them AND paying to have it mailed back to me?  She called me a few choice names and got a little too personal.  Never again will I buy a Revell or Monogram product.  Revell Germany, on the other hand, are great.  No complaints there.

 You can go online here http://www.revell.com/support/parts.html and order anything you need without calling anyone.  You'll have to set up an account first, then look up the kit and part numbers in the catalog section here http://www.revell.com/catalog.html and fill out the request for either parts, decals or instruction sheets here  http://www3.revell.com/catalog/catalog/Parts-11-1.html .  Use the PDF instruction sheets listed to obtain part numbers. Decal sheets require no part numbers.

I had a problem with the decals from the big Revell Germany B-36. Out of production as well at the time.

I screwed them up not them. Its a massive sheet. maybe their biggest decal sheet ever.

I e-mailed Germany and in a month I had a brand new sheet in my mailbox sent from Revell US.

Nothing but good thing to say about them, and if they asked for $10 bucks I would have been happy to send it.

Based my experiences over the last few years I consider the service Revell of Germany, Eduard models and White Ensign models provide excellent. You are answered promptly and faulty or missing parts are replaced with no hassle at all. Eduard even helped me out when I made a mess of some PE on my Tirpitz build.

for these companies,

Julian

I'm sorry but I have always had the opposite experience.  Terrible service.  Called about a decal sheet and, not mentioning any names, was asked to mail the kit in, pay a $10.00 replacement fee, and THEN they'd decide if I needed a replacement...which would be if and ONLY IF  THEY decided it was a manufacturers defect.  I told her in a nutshell that that was extortion..$10 for a decal sheet..and only at their discretion plus the cost of mailing the kit to them AND paying to have it mailed back to me?  She called me a few choice names and got a little too personal.  Never again will I buy a Revell or Monogram product.  Revell Germany, on the other hand, are great.  No complaints there.

Revell CS is GREAT! I am surprised you saw mixed reviews, but  I have always had a positive experience with them.