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No way to get Trumpeter parts

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  • Member since
    February, 2016
No way to get Trumpeter parts
Posted by vipe155 on Wednesday, May 02, 2018 2:35 AM

This is going to come off as more of a rant then anything else, but why is it so hard to get parts from a manufacturer like Trumpeter?

I have a 1/200 Bismarck, and I've been finishing converting it to R/C.  Trouble is I've had a few smaller parts break on me in the process... which due to how fragile it is also means the ship probably won't sailing in much more than a backyard pool.

This wouldn't be a problem if there was a reasonable way to buy some extra parts, like part of (or a whole) sprue.  I've tried contacting Squadron, as a Trumpeter dealer/where I bought the kit, for a couple parts awhile ago.  I mean they sent me some from a damaged/returned kit, but I felt like my request was kind of "weird" to them, and it's hard to ask a customer service person for specific parts from one kit (for example 2 D43s, 1 F55, 1 C13 etc.).  The other dealer, Stevens International, ignored me after saying they would "see what they could do."  And dealing with Trumpeter directly is impossible.

It's not like I'm looking for these for free...I would pay a reasonable amount for some spares and the cost to send them to me.  

  • Member since
    June, 2014
  • From: New Braunfels , Texas
Posted by Tanker - Builder on Friday, May 04, 2018 7:38 AM

Hmmm. 

 I have never tried Trumpeter's customer service . Although I have had Outstanding results from Eduard . Keep trying , but , remember what you are asking is somewhat unusual for a company to respond to .

 They would have to ask someone in packaging/inspection to take thos parts off sprues and send them to you .

 Their view . Okay we do that . What the %6&& do we do with the rest of the kit ,it won't be complete now ?

  • Member since
    September, 2012
Posted by GMorrison on Friday, May 04, 2018 10:21 AM

Why don’t you make your own replacements? Assuming they aredetail parts, not major structural ones.

You are correct- rc stuff needs to be robust. Aircraft flyers have a motto, “if you fly it you will crash it”.

Boat models a little different, but there’s a lot of handling involved.

  • Member since
    February, 2016
Posted by vipe155 on Friday, May 04, 2018 2:27 PM

I don't have a problem doing that, but obviously these parts are small.  I tried getting some thermoplastic and making a mold of a good 20mm AA single mount, but the ersult wasn't good enough to make a part out of.

3D printing would be great, but what is available on Shapeways is more detailed and intricate than I want.  I'm fine with the less detailed stock parts.

I get what you're saying about pulling a good kit apart, but I'm talking about a damaged return, or something that fell off the truck.  I wouldn't expect Squadron to rip apart a good kit for me.  Trumpeter can make as many copies of parts as they want, and I would pay for them.

  • Member since
    August, 2005
  • From: EG48
Posted by Tracy White on Friday, May 04, 2018 4:19 PM

vipe155
why is it so hard to get parts from a manufacturer like Trumpeter?

I'll take "they are a Chinese company who does not care about the customer after they have their money" for $200 Alex!

Tracy White Researcher@Large

  • Member since
    July, 2004
  • From: Sunny So. Cal... The OC
Posted by stikpusher on Friday, May 04, 2018 4:23 PM

Tracy White

 

 
vipe155
why is it so hard to get parts from a manufacturer like Trumpeter?

 

I'll take "they are a Chinese company who does not care about the customer after they have their money" for $200 Alex!

 

Exactly. Trumpeter/Hobbyboss has ZERO customer service. 

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

  • Member since
    May, 2018
  • From: Commonwealth of Virginia
Posted by VA Spartan on Monday, May 14, 2018 10:01 PM

I have experience with Hornby (for Airfix) and Tamiya customer service departments.  Both were great.  I think the PRC companies will figure it out when it starts hitting them in the wallet especially as their kits become expensive. I think it is a natural process in a company‘s growth if they want to become globally dominant and challenge the likes of Tamiya, Hasegawa, and Eduard.

On the workbench: 1/35 Takom T-54B, 1/350 AFV Club TypeVIIC, 1/35 Tamiya Char B1bis w/French Infnatry

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