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No way to get Trumpeter parts

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  • Member since
    February, 2016
No way to get Trumpeter parts
Posted by vipe155 on Wednesday, May 02, 2018 2:35 AM

This is going to come off as more of a rant then anything else, but why is it so hard to get parts from a manufacturer like Trumpeter?

I have a 1/200 Bismarck, and I've been finishing converting it to R/C.  Trouble is I've had a few smaller parts break on me in the process... which due to how fragile it is also means the ship probably won't sailing in much more than a backyard pool.

This wouldn't be a problem if there was a reasonable way to buy some extra parts, like part of (or a whole) sprue.  I've tried contacting Squadron, as a Trumpeter dealer/where I bought the kit, for a couple parts awhile ago.  I mean they sent me some from a damaged/returned kit, but I felt like my request was kind of "weird" to them, and it's hard to ask a customer service person for specific parts from one kit (for example 2 D43s, 1 F55, 1 C13 etc.).  The other dealer, Stevens International, ignored me after saying they would "see what they could do."  And dealing with Trumpeter directly is impossible.

It's not like I'm looking for these for free...I would pay a reasonable amount for some spares and the cost to send them to me.  

  • Member since
    June, 2014
  • From: New Braunfels , Texas
Posted by Tanker - Builder on Friday, May 04, 2018 7:38 AM

Hmmm. 

 I have never tried Trumpeter's customer service . Although I have had Outstanding results from Eduard . Keep trying , but , remember what you are asking is somewhat unusual for a company to respond to .

 They would have to ask someone in packaging/inspection to take thos parts off sprues and send them to you .

 Their view . Okay we do that . What the %6&& do we do with the rest of the kit ,it won't be complete now ?

  • Member since
    September, 2012
Posted by GMorrison on Friday, May 04, 2018 10:21 AM

Why don’t you make your own replacements? Assuming they aredetail parts, not major structural ones.

You are correct- rc stuff needs to be robust. Aircraft flyers have a motto, “if you fly it you will crash it”.

Boat models a little different, but there’s a lot of handling involved.

  • Member since
    February, 2016
Posted by vipe155 on Friday, May 04, 2018 2:27 PM

I don't have a problem doing that, but obviously these parts are small.  I tried getting some thermoplastic and making a mold of a good 20mm AA single mount, but the ersult wasn't good enough to make a part out of.

3D printing would be great, but what is available on Shapeways is more detailed and intricate than I want.  I'm fine with the less detailed stock parts.

I get what you're saying about pulling a good kit apart, but I'm talking about a damaged return, or something that fell off the truck.  I wouldn't expect Squadron to rip apart a good kit for me.  Trumpeter can make as many copies of parts as they want, and I would pay for them.

  • Member since
    August, 2005
  • From: EG48
Posted by Tracy White on Friday, May 04, 2018 4:19 PM

vipe155
why is it so hard to get parts from a manufacturer like Trumpeter?

I'll take "they are a Chinese company who does not care about the customer after they have their money" for $200 Alex!

Tracy White Researcher@Large

  • Member since
    July, 2004
  • From: Sunny So. Cal... The OC
Posted by stikpusher on Friday, May 04, 2018 4:23 PM

Tracy White

 

 
vipe155
why is it so hard to get parts from a manufacturer like Trumpeter?

 

I'll take "they are a Chinese company who does not care about the customer after they have their money" for $200 Alex!

 

Exactly. Trumpeter/Hobbyboss has ZERO customer service. 

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

  • Member since
    May, 2018
  • From: Commonwealth of Virginia
Posted by VA Spartan on Monday, May 14, 2018 10:01 PM

I have experience with Hornby (for Airfix) and Tamiya customer service departments.  Both were great.  I think the PRC companies will figure it out when it starts hitting them in the wallet especially as their kits become expensive. I think it is a natural process in a company‘s growth if they want to become globally dominant and challenge the likes of Tamiya, Hasegawa, and Eduard.

On the workbench: 1/35 Takom T-54B; 1/35 Tamiya Char B1bis w/French Infantry; 1/48 Tamiya Fairey Swordfish Mk. 1

  • Member since
    February, 2016
Posted by vipe155 on Saturday, June 09, 2018 10:08 PM

A bit of an update to this.  After doing some searching, I found a Trumpeter email address for someone in customer service there, and contacted them about parts.  Through them, I was able to specify a couple of parts trees and a few photoetch groups and have them shipped from China.  The shipping was fairly reasonable, and the individual part trees/pe weren't bad on price.

Here is a picture: https://ibb.co/nkZ7ho. With the right person to contact, you can get spare parts in the end.  Also, my second idea (if this didn't work) was to try and message them through Facebook (:/), so perhaps that might work as well?

BTW: That picture is after I unwrapped everything.  It was all very well packed and protected.

  • Member since
    July, 2014
  • From: Meridian, ID
Posted by modelcrazy on Saturday, June 09, 2018 10:32 PM

That may come in handy at some point. I tried to get a decal sheet for them at one time, no dice. What is their email for future purposes?

Steve

ON THE BENCH

1/48 Tamiya Mk.1 Swordfish
1/350 Tamiya Prince of Wales

In Que

1/700 Tamiya King George V

 

  • Member since
    February, 2016
Posted by vipe155 on Sunday, June 10, 2018 3:22 AM

This is who I contacted:

joanna@trumpeter-china.com

 

  • Member since
    June, 2014
  • From: New Braunfels , Texas
Posted by Tanker - Builder on Sunday, June 10, 2018 8:56 AM

Hi;

 Well , I am glad you worked that out . Now as an R.C operator I have to ask .What in the world are you doing this to a 1/200 plastic model for ? I do it to plastic models , true , But the smallest is 1/72 and the largest is 1/96 .

 Yes , most are scratch-built using Evergreen and Plastruct styrene materials . I mean , let's face it  , they don't make the " Conti Belgica " container - ship in anything but the one that was made by Wilhemshaven in paper at 1/250 .

 At 1/96 the " Conti " is nine and a half feet long ! All small parts such as you mention are cast in resin or scratch - built with presence and not detail , in mind .  T.B.

  • Member since
    December, 2010
  • From: Salem, Oregon
Posted by 1943Mike on Sunday, June 10, 2018 11:27 AM

"The other dealer, Stevens International, ignored me after saying they would 'see what they could do.'"

Back in 2016 I ordered two hull halves of the Trumpeter 1/350 USS New York BB-34 kit #05339. (I was going to attempt to do something I'd seen on YouTube but thought I might ruin the hull parts so I ordered two more just in case).

I emailed Stevens International and received a reply from Laura Carney. She asked me to supply her with information that would prove that I ordered the kit from one of their customers and I did so. I then received the parts - no problem.

I'm just adding this information so that they get a fair shake.

Here's the original email to them:

Michael Stolting
     Thank you for contacting us about your Trumpeter model kit.   In order to supply you with parts, we will need the following Information:
1)       Date kit was purchased
2)       Copy or sales receipt and name of store where it was purchased
3)       Your full name and mailing address
As there are multiple importers of Trumpeter models in the USA, we are able to supply parts only for those kits which have been purchased from us.  Once we receive your reply, we will further advise on the status of your request.
Sincerely
Laura Carney
Stevens International
856-435-7645  Ext.143
9/7/16

 -----Original Message-----

From: Michael Stolting [mailto:.....................................]

Sent: Tuesday, August 30, 2016 6:50 PM

To: info@stevenshobby.com

Subject: Trumpeter 1/350 USS New York BB-34 kit #05339

 Dear Sir/Madam,

How much $ and how long would it take to get the hull halves of the above referenced kit? They are parts #1 and #2 on sprue "A".

Thanks in advance for your prompt attention to this question.

Sincerely yours,

 

Michael de Mare Stolting

 

Mike

"Le temps est un grand maître, mais malheureusement, il tue tous ses élèves."

Hector Berlioz

  • Member since
    March, 2012
  • From: Louisville, KY
Posted by Builder 2010 on Friday, June 15, 2018 7:53 PM

Blue Ridge Models available from Free-Time Hobbies.com makes a splendid 3D printed resin 20mm single and twin 1:350 gun which includes integral splinter shield, shoulder rests, ammo magazine and handwheel. The barrels are delicate and scale. They come 24 to a substrate for a tad over $20, but they really save your sanity (at least it saved mine). They're very delicate and care must be taken in separating the part from the base on which they're grown.

Here's a comparison between the kit 20s with PE and the Blue Ridge product. Putting the PE on these small things is very annoying for me.

The kit 20s look like a 5" canon. And each of those assemblies took 15 or more minutes and the Essex had 50 of them.

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